Fragile Item Processor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

Fragile Item Processor

Location: Ruislip, Middlesex, UK
Reports To: Supervisor, eBay
Employment Type: Full-time Contracted Position through an Employer of Record (EOR)
Compensation: The salary for this position is £26,600 per annum.
Schedule: Monday - Friday: 8am - 4:30pm
Internal Job Title: Processor I
 

Role Overview
The Fragile Item Processor plays a critical role in living our values of "Get It Right" and "Every Item is Special" by ensuring the secure and accurate movement of highly unique, delicate items, both raw (ungraded) and graded (slabbed), through the operational pipeline. The core purpose is to maintain security, accuracy, and efficiency in the handling and documentation of all inventory. In this position, you will embody our commitment to Collector Obsession by treating each item with the care and attention it deserves.

Key Responsibilities
As a key member of our operations team, you will uphold our values while being responsible for end-to-end inventory logistics:
 

Receiving & Verification:

• Receive, open, and carefully verify incoming shipments of both raw (ungraded) and graded (slabbed) items against submission documentation and system records, embodying our "Get It Right" value with meticulous attention to detail

• Conduct thorough visual inspection of items; check for condition, confirm details (e.g., certification number, grade, item description), and inspect slabs for damage, treating "Every Item as Special" regardless of declared value

• Accurately record and input all receipt data into company database and inventory systems, ensuring item quantities and descriptions match perfectly

• Identify, document, and "Put the Skunk on the Table" by immediately flagging all discrepancies, damages, or authentication concerns for exceptions processing

• Organise, sort, and securely store received items according to established protocols, demonstrating our commitment to Leading With Integrity

Packaging & Shipping:

• Prepare both raw and graded items for secure dispatch, selecting appropriate protective packaging materials to ensure item integrity during transit—being efficient but never rushing

• Verify items against final packing lists and orders, ensuring maximum protection for encapsulated and high-value items

• Generate and apply accurate shipping labels and documentation with precision

• Process shipments through various courier systems (e.g., Royal Mail, DPD)

• Meet daily productivity targets whilst maintaining the highest quality and security standards, balancing efficiency with our commitment to getting it right

General Operations & Security:

• Handle valuable and delicate items with appropriate care and maintain a high level of security consciousness at all times, understanding that trust is our brand

• Adhere to all health and safety guidelines and company security procedures, particularly for high-value inventory

• Maintain a clean, orderly, and efficient work area (receiving and packing stations)

• Participate in mandatory cross-training across multiple operational roles as business needs evolve, embracing opportunities to learn and grow your skills

• Seek feedback early and often from supervisors and colleagues to continuously improve processes and performance

• Collaborate respectfully with team members, assuming positive intent and Being Kind in all interactions

Required Qualifications & Experience

• Exceptional attention to detail and accuracy in visual inspection and data entry—essential for upholding our "Get It Right" standard

• Strong organisational, time management, and prioritisation skills

• Ability to work efficiently and maintain quality standards in a fast-paced, high-volume environment while treating every item with care

• Basic computer literacy for database entry, inventory, and shipping systems

• Reliable, trustworthy, and security-conscious approach to handling high-value inventory, demonstrating integrity in all actions

• Physical ability to stand and walk for extended periods, perform repetitive manual tasks, and lift/move packages up to 20 kg

• Willingness to participate in cross-training across receiving and shipping functions, demonstrating curiosity and commitment to continuous learning

What We Offer

• Competitive hourly compensation

• Opportunity to work with high-value collectibles in a rapidly growing industry and contribute to the passion of collectors worldwide

• Professional development and cross-training opportunities as part of our commitment to Bringing Out the Best in Everyone

• Culture of continuous learning where feedback is encouraged and diverse perspectives are valued

• Inclusive and supportive workplace where kindness and respect are foundational

• Be part of a global leader in collectibles authentication and grading, where your accuracy and attention to detail directly impact collector satisfaction

As a temporary employee with HQ Simple, you'll receive comprehensive statutory benefits designed to support your well-being and professional development. These include:

• Holiday Entitlement: A minimum of 5.6 weeks of paid holiday per year, including public holidays (28 days annually for full-time employees, pro-rata for part-time).

• Sick Pay (SSP): Eligibility for Statutory Sick Pay for up to 28 weeks, in line with UK government criteria.

• Family Leave: Comprehensive statutory leave and pay for Maternity, Paternity, and Adoption, aligning with UK government guidelines, allowing you to take time off to care for your new child.

• Workplace Pension: Automatic enrollment into a workplace pension scheme with contributions from both you and HQ Simple, helping you save for retirement.

• Flexible Working Requests: The right to request flexible working arrangements after 26 weeks of continuous employment, with requests considered based on business needs and individual circumstances.

• Jury Service Leave: Support and necessary time off if called for jury service, with the ability to claim loss of earnings from the court.

Working Conditions
This role primarily operates within a warehouse environment, which may occasionally include adjacent office spaces. The position requires physical stamina and involves:

• Standing and walking for the majority of the shift or extended periods.

• Manual handling of both individual items and packages, including lifting up to 20 kg.

• Repetitive manual tasks, such as packing and processing.

• The handling of high-value inventory, which mandates strict adherence to all company security protocols.

How to Apply

To apply, please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format, or reasonable adjustments for the interview process, please contact [email protected].

Previous employer and character references will be requested as part of the interview process.

Right to Work

Applicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences.

Data Protection Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Collectors ("Controller"), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [email protected]. You may reach our privacy protection officer by emailing [email protected]. Your personal data will be processed for the purposes of managing Controller's recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment.
 

Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at [email protected]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.
 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
 

Equal Opportunities

Collectors is an equal opportunity employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

This job description is intended as a guide to the main responsibilities and duties of the role. It is not exhaustive and may be subject to change to meet the operational needs of the business.

#LI-BIZOPS

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see ourPrivacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.