Key Account Manager

About the Role:

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers’ success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!

PitchBook’s Account Development Manager for Direct Data provides support to our Sales and Customer Success teams as well as our clients related to our Application Programming Interface (API) and data feed solutions. Direct Data Account Development Mangers are tasked with learning about the challenges and needs of our clients. Account Development Mangers work in collaboration with our Direct Data Sales Engineers to customize data feed and API solutions that will effectively address client challenges. This role is an opportunity to have a direct impact on the business performance of PitchBook’s Direct Data team.

Primary Job Responsibilities:

• Consult with PitchBook clients and prospects to determine suitability of our customer-facing data feed and API solutions in their processes
• Partner with PitchBook’s Sales and Customer Success teams to sell data feed and API solutions to clients and prospects
• Manage a queue of client or prospect projects and sales opportunities
• Accurately forecast opportunity pipeline on a weekly, monthly, and quarterly basis
• Drive innovation throughout the department by finding new and creative ways to serve our customers, sell our products, and build our team
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree preferred
• 3+ years of previous experience in full cycle business development and/or account management
• Experience working with customer-facing data feed and API solutions and implementation, particularly with RESTful APIs
• Previous experience selling to large Banking, GP, LP, and non-financial Corporate customers
• Experience working in cross-functional account management organization with divided responsibilities and defined collaborative workstreams
• Willingness to learn database concepts, including but not limited to relational tables, data types, and normalization
• Ability to explain technical concepts to both technical and non-technical audiences including methods for fuzzy matching, name matching, and record reconciliation
• Both social and technical with the ability to foster relationships with senior level executives
• Understand why and how each of our diverse client types engages with our product and data
• Proficiency working with Salesforce and other CRM tools
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend  

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• Annual base salary: $100,000
• Annual on target variable commission of fully ramped representative meeting expectations: $108,750
• PitchBook currently has no cap on commission and commission is determined by individual performance

Working Conditions:

We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have some flexibility to work remotely. Most roles work in the office 3+ days/week, and some are expected to work in the office 4-5 days/week. The current expectation for this role is that you are working in the office 3+ days/week and that you are in the office full-time during the training period, for which the length varies by role. During an initial phone screen, the team will discuss expectations for this specific position.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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