About the Role:

We are currently seeking Collections Specialists for our Collections team. In this role you’ll be interacting with our customers daily by phone and email providing super service related to current status of accounts, payments and other concerns. 

Pay: $22.00/ hour

$500 Sign On Bonus (Must be available to start by September 25st, 2023)

Signing Bonus Requirement: The Company agrees to pay you a one-time cash signing bonus in an amount equal to $500 gross, payable upon the Company’s first regular payroll date following the first pay period after 90 days of employment and is subject to all applicable tax reporting and withholding requirements. You must be in good standing with performance and attendance standards at the time of pay out.

What You’ll Do: 

• Interact with customers who are greater than 30 days past due, providing assistance by answering questions and process requests by phone
• Answer incoming customer calls regarding billing issues, service questions and general concerns
• Assist customers with disputes and inquires and reconciling payment history
• Perform creative skip tracing techniques to locate customers
• Provide thorough and accurate documentation to customer accounts through our communication channels
• Utilize judgment to analyze the customers ability to pay and establish a repayment plan
• Identify areas of opportunity for optimizing results and improving customer satisfaction
• Contribute daily to the improvement of training and development
• Service accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience
• Maintain superior quality assurance results
• Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment

What We Look For:

• Bachelor’s or Associate’s degree preferred
• Excellent written and verbal communication combined with analytical and problem-solving skills
• Demonstrated ability to multi-task and work in a fast-paced environment
• Flexibility and ability to adapt to business needs
• Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
• Previous experience in a customer service, sales, or finance industry
• Working knowledge of FDCPA and FCRA experience
• Team player seeking a fast-paced and challenging environment
• Proficient in Microsoft, Cloud based products and Google apps

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact [email protected].

Personal Information Upgrade Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of  recruitment, job application, or interview process. 

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.