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Full-Time

Desktop Support Engineer I

Confirmed live in the last 24 hours

Bracebridge Capital

Bracebridge Capital

51-200 employees

Global fixed income markets investment firm

Financial Services

Entry

Boston, MA, USA

Category
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
Android Development
Requirements
  • One or more years of IT support experience preferred
  • Professional certifications like CompTIA A+ desired
  • Experience installing, configuring, managing and troubleshooting Windows desktop and server operating systems
  • Experience with operational processes including ticketing, deployment workflows, process validation, daily tasks
  • Experience writing documentation for technology tasks
  • Experience assembling computer systems and peripherals
  • Understanding of IP networking and basic network configuration for PCs
  • Understanding of Active Directory
  • Exposure to VMWare and/or Citrix environments
  • Exposure to Microsoft Exchange and Office 365 environments
  • Exposure to mobile devices including iPhone and Android
  • Exposure to financial applications like Bloomberg and Reuters
  • Ability to move and set up physical systems
  • Flexible work hours to meet team needs
Responsibilities
  • Provide daily operational technology support to users including desktop computers, servers, mobile devices, and applications
  • Install, configure, and deploy desktop and server systems
  • Troubleshoot technology issues from the operating system through applications
  • Document instructions for technology tasks and troubleshooting steps
  • Execute, create, and evolve standardized technology solutions and operating procedures
  • Collaborate with team members on projects and tasks
  • Occasional night or weekend work for tasks outside of production hours
  • Occasional travel to datacenters in Boston, MA and Marlborough, MA, or executives’ homes

Bracebridge Capital, LLC specializes in global fixed income markets, prioritizing capital preservation and absolute returns for institutional and high-net-worth investors. The firm emphasizes risk analysis and diversification using innovative technologies and methods.

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

6%