Visitor Services Assistant

Salary: £26,500

Permanent , Full Time

Rutland Water

One team, one park, one experience  

This is an exciting time to join our team at Rutland Water as our Visitor Services Assistant!

As a member of our team you will work predominantly in our Birdwatching Centre at Egleton but on occasions be required to cover other park assistant duties to support our one team, one park, one experience ethos.

Our Visitor Services Assistants perform a very busy and varied role that will see you interacting with customers face to face, on the phone or via digital platforms. You will ensure that customer queries are answered quickly and efficiently and that visitors receive all the information they require to have an enjoyable visit.

You will sell products from both our tills and mobile till points ensuring all areas of the visitor centre are kept clean, tidy and welcoming for visitors. You will also assist on events, and will help ensure all customer journey processes are followed and well maintained.  

Excellent interpersonal skills are essential in this customer facing role in order to deliver superb customer service in and around the site and to help promote the wider reputation of our Water Parks.

Flexibility is also key as you will be required to work weekends and shifts.

Why Anglian Water Services? 

As a valued employee, you’ll be entitled to: 

Personal private health care 

25 days annual leave – rising with length of service. (pro rata) 

Flexible working  

Competitive pension scheme – Anglian Water Services double-matches your contributions up to 6% 

Bonus scheme 

Flexible benefits to support your wellbeing and lifestyle. 

What does it take to be a Visitor Services Assistant?  

• Be customer focused and friendly 

• Have a love for Rutland Water, Nature, the outdoors and all of our activities

• Be willing to work weekends and bank holidays on a regular basis 

• Be flexible and willing to learn 

• Promote the Anglian Water brand and water parks

• Support the park team to uphold and sustain park accreditations - e.g. Green Flag & VAQAS

• Maintain excellent housekeeping standards in line with facility specifics

• Provide assistance to all aspects of park facilities, operations & events

• Uphold personal and park presentation standards. 

• Ensure correct operation of the till, retail systems and park technology

• Assist with cash collections and movement of money around the parks. 

Inclusion at Anglian Water:

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community’s Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are also an accredited Disability Confident employer.

Closing date: 16th April 2025