Senior Associate IS Business Analyst

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr. Associate IS Business Analyst-Governance

What you will do
Let’s do this. Let’s change the world! In this vital role you will support the Customer Care & Experience Governance team. The Customer Care & Experience team at Amgen focused on advancing capabilities which improve the experience of internal Amgen customer (workforce). Within Customer Care & Experience, the Digital Workplace Experience team focuses on driving adoption and maximizing business value of deployed End User Technologies. These include synchronous and asynchronous collaboration solutions such as WebEx, Microsoft Teams, and Miro, and devices such as PCs, mobile phones and tablets, and printers. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span operations, engineering, governance, and enablement.

The Sr. Associate IS Business Analyst will support the CCE Workplace Governance team with software contract management (focusing on Microsoft, Smartsheet, and other tools), as well as operational budget tracking, utilization, and compliance. Success in this role requires collaboration with service owners, system owners, and cross-functional leaders across time zones.

Key responsibilities:

• Financials and budgeting:
  • Support Software budget management, including annual budget planning, budget controls, quarterly latest estimates, and accruals.
  • Manage portfolio execution with appropriate planning across financials for software/license contract management using agile approaches for flexible and nimble execution.
  • Track total software spending against budget and identify risks, variances, and opportunities for optimization.
  • Partner with Finance, Procurement, and business stakeholders to ensure financial discipline and transparency.
• Software License Management
  • Maintain license compliance based on purchased licenses vs allocated.
  • Perform monthly/quarterly/annual true ups of purchased licenses, with focus on Microsoft.
  • Ensure approval process for non-standard products is in place and is followed e.g Visio, Project, Adobe pro
  • Monitoring and optimizing software license usage and entitlements
  • Creating and publishing digital workplace performance reports for software license utilizations and compliance reports
• Software Contract Management:
  • Manage software and license contracts with a strong focus on Microsoft contract management, including renewals, amendments, billing validation, and ongoing compliance with contractual terms.
  • Perform billing validations and support purchase order creation and management in Ariba.
  • Track contracts through the full lifecycle, including change requests, extensions, renewals, and closeout activities.
  • Troubleshoot contract-related issues, including incorrect invoicing, funding gaps, and billing discrepancies.
  • Monitor vendor performance against SLA and KPI commitments and initiate corrective actions as needed.
  • Partner with Procurement, Legal, Finance, and IT teams to ensure contracts are managed consistently and effectively.
• Adapt, support and contribute to the growth and continuous improvement of the CCE Workplace Governance Team.

Preferred Qualifications / Skills:

• Experience with software licensing for enterprise products such as Microsoft, Smartsheet, ServiceNow, Adobe, and related workplace tools.
• Able to manage multiple tasks, prioritizing in a logical manner.
• Strong analytical, auditing, and problem solving skills
• Demonstrated proficiency in tools such as SAP, Ariba, Excel
• Experience in financial planning, performance management, and budgeting
• Managing processes & developing standards
• Ability to independently manage tasks with minimum supervision, prioritize effectively, and work across time zones
• Exceptional communication and collaboration skills with both technical and business stakeholders
• Experience negotiating with vendors and managing enterprise software contracts

Minimum Qualifications

• Master’s degree or Bachelor's degree with 5-8 years of Information Systems/Finance/Portfolio Management experience

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.