IT Systems Engineer

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

 

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

As an IT Systems Engineer focused on Endpoint Management, you are both a strategic thinker and a hands-on technical expert. You thrive in environments where automation, scalability, and security converge, and you are passionate about delivering seamless and secure device experiences across diverse platforms.

You take pride in owning complex systems and driving their evolution. You don’t just deploy tools, you optimize them to deliver powerful, repeatable results. Your scripting abilities are second nature, allowing you to automate everything from software deployments to real-time telemetry and threat monitoring. You bring both creativity and discipline to your work, designing robust workflows that scale with the needs of a global, fast-moving organization.

You are a natural collaborator who partners with Security, Compliance, and IT Support teams to build policy-enforced, zero-touch experiences that are both user-friendly and audit-ready.

Ultimately, you're not just managing endpoints—you’re shaping how people experience technology at work. You care deeply about stability, performance, and security, and you're ready to lead the charge in building a best-in-class endpoint management ecosystem.

What You'll Do  

• Serve as the technical owner of endpoint management across macOS, Windows, Linux, ChromeOS and cloud-hosted servers (AWS).
• Deploy and manage MDM solutions such as Kandji, Jumpcloud, and Intune.
• Manage groups of license servers and service nodes running on AWS EC2.
• Build and maintain scalable automation solutions for app deployments, policy enforcement and endpoint monitoring using scripting languages like Bash, Powershell,
  and Python
• Administer and respond to security alerts via SentinelOne (or comparable EDR platform) to develop real-time monitoring of events, device performance and threats.
• Collaborate with Security and Compliance teams to enforce device posture standards (e.g., encryption, patch compliance, OS baselines).
• Build and refine device lifecycle processes: provisioning, deprovisioning, monitoring,
  and inventory tracking.
• Partner with IT support staff to enable fast, repeatable, and secure onboarding and
  support workflows.
• Document tools, standards, and processes for internal knowledge sharing and
  scalability.
• Identify opportunities to optimize and scale endpoint management with a focus on
  automation, telemetry, and security.

What You'll Bring 

• 4+ years of experience managing endpoints at scale (500+ devices).
  Strong hands-on experience with Jamf or Kandji, and JumpCloud or Microsoft Intune.
• Experience managing Ubuntu or other Linux distros in desktop or server roles.
• Experience with AWS EC2 and managing cloud-based license or utility servers.
• Proficiency in scripting and automation using Bash, PowerShell, and Python.
• Administration experience with EDR platforms like SentinelOne.
  Familiarity with Apple Business Manager (ABM), DEP, Autopilot, or zero-touch deployment workflows.
• Proven ability to take ownership of systems and drive continuous improvement.
• Strong documentation skills and ability to train others in tools or processes.
• Experience integrating endpoint tools with identity providers (e.g., Okta, Azure AD).
• Experience with endpoint compliance in regulated environments (SOC 2, HIPAA, ISO
  27001, etc.).

What Else You Need to Know   

The starting cash range for this role is $170,000 - $190,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.