Manager – Insurance Services

Responsibilities:

• Motivate team to consistently hit their goals
• Engage in the employee life cycle of team members including hiring, training, developing, and coaching; hold team members accountable for their goals and work with team members on performance improvement plans when needed
• Foster an atmosphere of collaboration, information sharing, and respect between all members of the various insurance teams
• Manage licensing, designations, and CE requirements personally and for the team
• Become an Entrata and Homebody SME 
• Assist the Senior Manager and Head of Insurance with strategic planning, process improvement, and department growth initiatives
• Promote the Homebody product with client interaction and support
• Establish customer expectations; deliver and exceed exceptional service
• Identify opportunities across the department to gain efficiencies, automate processes, and mature the product
• Conduct frequent and regular quality assurance
• Coordinate with other departments on projects and products related to the success of Homebody

What You Must Be:

• Team Motivator: Excels at motivating team members to meet and exceed their expectations and goals
• Team Trainer: Obsesses over high quality training with the team, and sharing information openly
• A Team Player: Displays a high level of reliability and responsibility that establishes positive relationships and instills respect among team members
• Sales Leader: Proven track record driving revenue and standing out as a SME of sales tactics and using our various sales systems
• Problem Solver: Executes and demonstrates the ability to discover solutions to challenging problems
• Excellent Communicator: Exceptional at building strategic relationships with customers and team members through written and verbal communication
• Self-motivated: Accepts responsibility, is accountable, and can work independently with little direction or guidance
• Fun But Professional: Exemplifies our value "Business in the Front, Party in the Back." Enjoys the company and the role while delivering superior service to our customers
• Empathetic: Ability to identify and understand challenges and issues faced by callers and coworkers. Able to foster an environment of positive communication when sharing viewpoints, concerns, and ideas
• Tech Savvy: Proficient in the use of technology with the ability to adapt to change and learn new software platforms 

Desired Skills & Experience:

• Experience in customer service environments
• Experience leading an insurance team
• Experience with Google suite
• Resident P&C license
• Knowledge of current Insurance Industry regulations and trends
• Experience managing in a call center environment
• Excellent communication skills, both verbal and written
• Ability to multi-task and deliver quality results with strict deadlines
• Ability to resolve client call escalations
• Self-motivated without supervision; a healthy desire to constantly succeed
• Ability to train, lead, and develop team members

Compensation:

• Annual Salary Plus Commission, DOE
• Flex PTO