What’s the opportunity? 🤔

The Workplace Experience team focuses on enhancing Intercom’s employee experience and culture by creating high performance environments that nurture excellence, growth and fun. As our Workplace Experience Associate, you’ll be helping Intercom create new and meaningful workplace experiences as we reopen our offices and welcome Intercomrades back to our spaces. 

This WE Associate role is the local WE representative in our SF office, as well being the driver of and contributor to our global Workplace programs, which include Facilities, Security, Food, Events, Visitor Experience & Customer Service. 

You are a people person, who enjoys undertaking workplace related projects and solving unique problems. You think on your feet, pride yourself on attention to detail and genuinely care about creating personal, meaningful employee experiences.

What will I be doing? 🚀

• Serve as the local liaison to our employees, conveying a “get-it-done” attitude of intelligent service, tracking and responding to Intercomrade queries and requests. 
• Own the condition of the SF office at all times, making sure it is always tidy, professional, presentable, clutter-free.
• Set the tone for the office. Oversee the guest experience and ensure a consistent, personal and friendly experience for anyone coming into the office.
• Act as WE team point-of-contact for new hires in SF and any visiting employees. 
• Own and manage vendor service and relationships.
• Planning and executing company wide and local events and celebrations.
• Maintain security by following procedures, directing visitors, issuing and deactivating employee, vendor and visitor badges.
• Health & Safety: Ensure the office is compliant with all H&S regulations. Organizing First Aid & Fire Warden Training for Intercom staff. Working with building management in relation to health and safety issues, such as fire drills.
• Managing Workplace tech that supports day to day ops.  Envoy, Office Space, and OpenPath.
• Other Workplace projects as required.

Who am I? 🤓

• Passionate about people - genuinely care about creating spaces where people love to work. Love to be part of a team. Experienced in building and maintaining relationships across functions and levels. 

• A multitasker - able to prioritize and manage multiple projects and work well under pressure. Strong work ethic and excellent attention to detail.
• Positive, make-it-happen attitude. Quick to pivot to meet changing needs. Thrive in an environment where needs and priorities can change unexpectedly.
• Highly organized and self-motivated, with a talent for spotting what needs to be done and doing it. 
• A strong communicator - both written and verbal.
• A team player - understanding your part of a bigger team which collaborates together to bring our Workplace RoadMap to life.

What skills do I need? 📖

• 3+ years of related experience (Workplace, Office Management, Customer Service or Hospitality) preferably in tech or a fast paced environment
• Program/Project Management experience
• Experience in delivering engaging workplace events and programs are a bonus
• Experience with Google Suite, Slack and/or other common technology
• Experience with vendor management and support

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $66,400.00 - $89,800.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).