Facebook pixel

Senior Technical Support Engineer
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Apache Hive
AWS
Data Analysis
Docker
Google Cloud Platform
Hadoop
Java
Linux/Unix
Microsoft Azure
MongoDB
Research
REST APIs
Kubernetes
Python
Yarn
Sentry
Requirements
  • 5+ years of experience troubleshooting and resolving urgent, high-visibility technical problems
  • Lifetime learner, self-motivated with ability to multi-task during high pressure situations
  • B.S. or M.S in Computer Science or a related technical field or equivalent practical experience
  • 5+ years of relational database fundamentals and operations
  • Linux, NFS, Windows, including application installation, scripting, basic command line
  • Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
  • Authentication and security configuration and tuning (LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry
  • Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
  • Cloud technologies (AWS, Azure, GCP)
Responsibilities
  • Provide thoughtful direction and support for technical inquiries
  • Manage the day-to-day aspects of support cases, incidents, and escalations
  • Ensure issues have the appropriate focus and are resolved as expediently as possible
  • Document and record all activity in accordance to both internal and external security standards
  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Serve as subject-matter expert on Dremio solutions and the data/analytics ecosystem
  • Participate in on-call rotation for after-hours, holiday, weekend support coverage
  • Contribute frequently answered questions to the Dremio knowledge base
Dremio Corporation

201-500 employees

Data lake engine
Company Overview
Dremio’s leading the way to reimagine your data architecture. Removing barriers, accelerating time to insight, putting control in the hands of the user.
Benefits
  • Health, Dental, and Vision Insurance
  • 401(k)
  • Stock Options
  • Work From Home
  • Office Events
  • Parental Leave Benefits
  • Paid Time Off
Company Core Values
  • Communicate with clarity.
  • Drive accountability.
  • Be respectful.
  • Confront brutal facts.
  • Focus on results.
  • Operate with urgency.
  • Build a flywheel.