Lead Product Designer

How Assort Health accelerates operating workflows with Kaizen. Discover how this generative voice AI platform for healthcare providers streamlines operations with HIPAA-compliant automated workflows. Kaizen Team Published on 14 April 2026 12,000+ workflows executed per month 10x faster turnaround time to customers 480+ hours saved per month across operations 40% month over month growth on Kaizen "Kaizen enabled us to effortlessly automate the manual workflows that weren't keeping pace with our growth trajectory. Now, our team moves faster, scales smarter, and reclaims bandwidth for more strategic work." - Maddie Donovan, Agent Deployment Lead at Assort Health About. Assort Health is a VC-backed health tech startup offering specialty-trained, agentic AI to process patient calls, schedule appointments, and streamline front-desk workflows. Recently named to Forbes' Cloud 100 Rising Stars 2025 and Next Billion-Dollar Startups, Assort Health joins OpenAI as a top VC darling across cloud-health AI. Challenge. Unscalable manual workflows threatened hypergrowth. When Maddie Donovan stepped into her role as Agent Deployment Lead at Assort, the company was in the early stages of hypergrowth, gaining significant traction with specialty healthcare providers across the U.S. But like most leaders operating at fast-moving startups, Maddie quickly found that the company's established workflows weren't keeping pace with its growth trajectory. At the time, Maddie's team operated by manually navigating multiple web-based systems, configuring settings, validating data, and reviewing outputs once agents were live. While this was relatively repeatable and manageable in the company's early stages, it became increasingly time-consuming and process-heavy under sustained demand. As internal bandwidth became entirely consumed by manual work, integration timelines stretched, and customer support turnaround also slowed. To align her team's output with Assort's growth trajectory without throwing headcount at the problem, Maddie decided it was time to turn to automation. However, her automation partner would need to deliver on three non-negotiables: * 1.Low or no-code as standard: Ensuring the entire operations team could deploy automations without blocking engineers in the process. * 2.HIPAA-compliant workflows: Offering enterprise-grade encryption for sensitive patient data both in transit and at rest. * 3.A proven track record in health tech: With multiple noteworthy healthcare providers already driving measurable outcomes using their automations. Shortly into her search, Maddie discovered Kaizen through Assort's investor network. After witnessing how the platform empowers even the most non-tech-savvy users to deploy reliable, end-to-end automations in minutes, she had all the conviction needed to solidify the partnership. "As we brought in more customers, it became clear that our existing workflows were slowing us down and making it harder to keep up with demand. Kaizen helped us streamline those workflows so we can focus on higher-value tasks and start thinking more strategically." Solution. Transforming manual workflows into scalable automation with Kaizen. With Kaizen, Assort empowered its operations team to accelerate with browser-based, low-code automation. The partnership started with turnkey onboarding. Maddie collaborated directly with the Kaizen team to learn the platform's intricacies, identify opportunities, and address any questions before going live. "They were incredibly high-touch and personable with our team, even post-onboarding," Maddie shares. "Before establishing our own internal runbooks, their team would even help us create automated SOPs from Loom videos, which was amazing." Within weeks, Kaizen enabled Assort's operations team to turn time-consuming, manual processes into automated workflows that can be reused and refined within minutes. Tasks that once required careful manual execution, such as navigating web-based systems, entering information, validating outputs, and auditing work after agents went live, are now handled automatically. This shift not only reduces the amount of hands-on effort required per customer but also makes it easier to maintain consistent timelines and customer support as volume increases. Just as importantly, ownership of these workflows stayed with operations. Non-technical team members now build, monitor, and troubleshoot automations themselves through natural language prompts, reducing reliance on engineers and enabling quicker iteration. Enterprise-level data encryption and built-in visibility into workflow executions also help the team trust each automation and resolve issues independently when they arise. By automating a significant portion of work, Assort reclaimed considerable bandwidth across its operations team. That time is now reinvested in higher-impact initiatives, such as improving agent quality, refining patient experiences, and expanding platform capabilities. "Because Kaizen is so user-friendly, we no longer have to rely on engineers. Reducing that cross-team reliance is what enables us to move quickly and scale alongside demand." Results. Faster customer implementations, reclaimed bandwidth, and a foundation for future growth. Partnering with Kaizen enabled Assort to accelerate customer implementations, drive operational efficiency, and capitalize on increasing demand without diverting engineering resources or adding headcount. * 12,000+ workflows executed per month * 10x faster turnaround time to customers * 480+ hours saved per month across operations * 40% month over month growth on Kaizen Looking ahead, Maddie is eager to expand on this foundation to tackle more complex agent builds and improve agent quality, all while continuing to drive internal efficiency across the operations team. "Kaizen gave us the headroom we were missing. Instead of being stuck in day-to-day manual work, we can focus on optimizing agents, improving quality, and innovating for our customers."

We’re scaling Assort OS, the new front door to patient care. Today we’re announcing a $76M Series B led by Lightspeed, bringing Assort Health’s total funding to $102M–featured in Fortune. Assort OS is the most comprehensive patient experience platform powered by specialty‑specific agentic AI: agents that act on behalf of practices across voice, text, web, and email to serve patients in real time. Impact so far: 📈 40M+ patient interactions across thousands of providers ⌛ 89% shorter wait times 👍 98% resolution rates 🤩 PSAT above 94% ➖ Before: 35 minutes on hold, transfers, wrong specialists. ✅ After: zero hold time, the right visit, faster care. How we’ll use the capital: 💪 Strengthen reliability, safety, and integrations across Assort OS 🧠 Deepen voice and multi‑channel agents that complete tasks end‑to‑end 🤝 Build a world‑class team across growth, ops, and engineering to serve tens of millions more patients To the Assort team: thank you. Your relentless execution, compassion for patients, and obsession with our partners and quality made this round possible. We’re hiring! If you’re ready to fix patient access with us, DM me. 🙌 Huge thanks to our supporters: Lightspeed, Felicis, First Round Capital, Chemistry, A*, Paul Ricci, Liquid 2 Ventures , Quiet Capital, Apolo Ohno, Joe Montana, Galym Imanbayev, MD, Brenton Fargnoli, M.D., Sebastian Duesterhoeft, Will Kohler, Bill Trenchard, Kristina Shen, Matt Humphrey, William Chmelar, Mark Goldberg, Ethan Kurzweil, Amit Garg, Tau Ventures, Ian Feeney, Bobby Green, M.D., Aditya Khosla, Allison Pickens, Jay Desai, Jenny Friedman, Immad Akhund, Ashwin Sreenivas, Umesh Khanna, Kemuel Carey, Parinita Amin, Mandy McClellan, Roy Rosin, Emery Rosansky, Titus Abraham, and many many more. And a big thank you to Allie Garfinkle for capturing our story, linked in the comments. | 168 comments on LinkedIn