Senior Tasker Operations Manager

This role operates on a hybrid schedule requiring two days in-office per week in our London office.

About the Role

Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. A Tasker gets paid to do what they love, when and where they want, all while saving the day for someone in their city. The Tasker Operations team owns the Tasker experience end-to-end — from the targeted, locally-executed programs that drive quality, pricing, and utilization outcomes, to the funnel metrics and cross-business partnerships (e.g., Marketing, IKEA) that connect Tasker-side actions to company outcomes. We proactively help Taskers before they realize they need support, with global and local approaches that result in higher quality, more retentive, and more satisfied Taskers. This drives a better client experience and supports our overall managed marketplace strategy.

This is a highly visible, operationally-focused role and the primary owner of Tasker supply-demand balance in your region. You will own Tasker operations across a broad, complex Book of Business, set the strategy for supply health and supply-oriented fulfillment, and own the recommendation set that clients see in order to ensure high quality fulfillment. We’re looking for someone who is as energized by a live Tasker workshop as they are by an insightful dashboard — you don't just analyze the Tasker experience, you actively seek out time with them. You will be expected to operate with a high degree of autonomy and influence by independently scoping and executing high-impact projects, owning measurable outcomes, and building scalable systems and tools (including AI-powered tooling and automation) that are adopted beyond your own region. 

You will be the face of Taskrabbit to Taskers in their market, a trusted advisor to your Regional Manager and Market Manager stakeholders, and seen as both a regional and functional expert across the organization.

This is not a supervisory role.

What You'll Do

• Serve as the operational owner of Taskrabbit supply the UK, monitoring and reporting on performance and health metrics across your metros. Responsible for ensuring the quality of the recommendation set that clients see. Oversee supply lifecycles, programs, and communications to ensure a high-quality, continuous flow of Taskers and strong fulfillment. In partnership with Country or Regional management, set market strategy to drive invoices and revenue.
• Use data to drive decisions: develop your own dashboards and analyses to inform strategies, plans, and tactical initiatives that you will develop; leverage data to surface problems worth escalating and either take action or successfully advocate for their prioritization with cross-functional partners. You will run experiments to drive impact in your region. 
• Develop and execute tactical plays (in-app/push communications, email, etc.) based on supply needs and market insights to drive supply alignment, behavior change, and growth. Own the resulting playbooks so wins scale beyond your own metros.
• Coach and grow your Tasker base — primarily in group settings, in person, and live virtually — bringing real energy and presence to every engagement with Taskers so they leave more motivated than when they arrived. Ensure consistent and effective delivery of lifecycle programs and enablement content (e.g. workshops) that measurably improve funnel outcomes like fulfillment and quality.
• Lead local community engagement (events, office hours, Tasker socials) and mentor peers on coaching techniques and community-building.
• Partner with the Senior Supply Specialist to address supply gaps through targeted acquisition and onboarding.
• Align your Taskers with broader Taskrabbit processes, standards, and tools, ensuring they understand and adhere to updated expectations as the platform evolves.
• Serve as a product and process expert: influence roadmap priorities with Product, escalate and advocate for bug fixes, partner with Tasker Quality on reliability and compliance, and build automation or AI-powered tools to scale your own and the team's impact.
• Build cross-functional relationships (Product, Analytics, Engineering, Customer Support, Partnerships, Marketing, Legal, Commercial Operations) to advocate for Taskers and drive outcomes, including consulting on partnership assessments and launches.
• Take on strategic ownership beyond your core scope — leading regional or company-wide programs and acting as a force multiplier through special projects and knowledge-sharing with the global team.
• Champion culture and values through leadership, and keep local operations aligned to evolving global standards and tools.
• Travel up to 10% to attend team and metro-specific events.
• Adapt to evolving business needs, taking on other duties as necessary.

About You

• Bachelor's degree or equivalent experience. Fluent in English. 
• 6+ years in marketplace operations, program management, or customer success, with a track record of taking on progressively larger scope — owning multiple metros or a large Book of Business with measurable impact on supply health, retention, revenue, or quality.
• Advanced, independent data user who builds their own analyses rather than just reading dashboards, with strong SQL/Sigma skills and a knack for uncovering issues others miss.
• A seasoned strategist who builds, executes, and rigorously measures the impact of initiatives from start to finish.
• A hands-on operator who rolls up their sleeves, is comfortable moving between strategy and execution to drive real outcomes, and is driven to find ways to automate, streamline, and build new tools (including AI tools) that accelerate impact.
• Confident and highly effective communicator who can influence senior stakeholders and present to audiences of any size, virtually or in person.
• Genuinely energized by talking with Taskers — you seek out the tough conversation or the packed room rather than avoiding it, and enjoy uncovering the story behind the data.
• Naturally curious and resourceful, with a strong instinct to investigate problems from multiple angles and uncover root causes, and always on the lookout for smarter, more creative solutions that challenge the status quo. You don't wait for perfect data or perfect conditions to move; when a market is stuck, you find a scrappy way to get it unstuck.
• Self-starter and low-ego collaborator, unflappable under ambiguity or change, who thrives in fast-moving, globally distributed teams.
• Energized by the challenge of finding opportunities to grow your market faster and drive innovative solutions at scale.
• Deeply customer-centric, organized, and detail-oriented.

Nice to Have

- Marketplace or gig-economy background.

- Additional language fluency.

Our Values

We are guided by five core values: Be Bold, Own the Challenge, Win Together With Heart, Move Forward, Move Fast, and Obsess Over Clients and Taskers. These principles shape every decision we make, fueling experimentation, ownership, empathetic collaboration, rapid iteration, and an unwavering focus on delivering exceptional experiences for both clients and Taskers.

Compensation & Benefits: 

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is £50,000–£70,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.