Marine Sales Consultant

Description

Boater’s World Marine Centers is seeking enthusiastic, detail-oriented, and customer-focused individuals to join our team as Marine Sales Consultants at our Islamorada, FL location. This pivotal role in our Sales Department enhances the overall customer experience by assisting customers with purchasing boats, motors, and trailers while delivering exceptional customer service. If you are passionate about boating, enjoy helping others, and are looking to further your career in the marine industry, this could be the perfect opportunity for you.

Primary Duties and Responsibilities

Sales Functions

• Perform all aspects of the sales process while ensuring high customer satisfaction.
• Use all available resources to maintain strong product knowledge for all brands represented.
• Maintain steady customer interactions and inquiries using the company’s approved CRM system.
• Enter customer information, unit details, and pricing data into the Dealer Management System (DMS) to provide accurate quotes and buyer’s agreements.
• Build and maintain relationships with customers by delivering a customer-first experience.
• Offer complimentary and add-on products to increase profit per customer, working closely with the Finance and Service Departments.
• Identify and communicate customer service opportunities to management, seeking ways to add value.
• Assist management in creating accurate and appealing website listings.
• Utilize social media to promote dealership products and services.

Customer Service

• Provide a warm, genuine greeting to every customer.
• Engage with customers to understand their needs and provide solutions.
• Promptly answer incoming calls, provide accurate information, and transfer calls using best practices.
• Maintain a professional appearance and a tidy, customer-friendly workspace.
• Maintain a positive, approachable demeanor to encourage customer rapport.

Requirements

• Prior sales experience in a retail or dealership environment preferred.
• Knowledge of the marine industry or boating strongly preferred.
• High school diploma or equivalent required.
• Strong interpersonal and communication skills with a focus on delivering excellent customer service.
• Ability to build relationships and engage with customers in a professional, helpful manner.
• Team-oriented, adaptable, and able to thrive in a fast-paced sales environment.
• Comfortable with basic technology; CRM or DMS experience is a plus.
• Strong attention to detail and basic math skills for quoting and contract preparation.
• Must be able to work Saturdays and extended hours during peak seasons.
• Passion for boating and eagerness to learn about new products and trends.
• Must be able to work Saturday shifts and extended hours during peak seasons unities to add value.