Updated on 11/9/2023
Online marketplace for authenticated, resale luxury goods.
The RealReal sets itself apart as the world's largest online marketplace for authenticated, resale luxury goods, ensuring consumer trust with a rigorous authentication process managed by experts. The company's commitment to sustainability is evident in its business model, which supports the circular economy by giving new life to luxury items from hundreds of brands. Additionally, The RealReal offers unparalleled convenience to its users with services like free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Data & Analytics
San Francisco, California
Growth & Insights
6 month growth↑ 0%
1 year growth↓ -6%
2 year growth↑ 5%
Phoenix, AZ, USA
IT & Security
- Ability to execute on communication systems
- Adept at working with technology solutions to increase productivity and efficiency
- Polished in verbal and written communication
- Ability to handle multiple complex, time sensitive situations
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
- Degree or certification from relevant watchmaking educational institution
- 3-5 years experience repairing timepieces
- Brand certification from major watch brand a plus
- Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our authentication center.
- Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The RealReal standards of accuracy and functionality
- Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly
- Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
- Work closely with Expert Service leaders to assist in any requested educational or training initiatives
- Partner with Expert Service leaders to scale and diversify the growth of the company’s watch repair and service initiatives
- Brand certification from major watch brand