Full-Time
Senior Customer Success Manager
Payments
Posted on 9/23/2025
EUNA Solutions
501-1,000 employees
SaaS platform for public sector administration
No salary listed
Oakville, ON, Canada + 1 more
More locations: Atlanta, GA, USA
Hybrid
 Sales & Account Management (1) |
|---|
- Bachelor’s degree in Business, Communications, Computer Science, or a related field.
- 5+ years of experience in customer success, account management, or customer support, preferably in a B2B SaaS environment.
- 3+ years of experience with payment processing or fintech solutions.
- Proven track record of building customer success strategies that deliver measurable outcomes.
- Skilled in delivering technical software demonstrations and training sessions.
- Strong project management skills with the ability to handle multiple initiatives simultaneously.
- Proficiency in Salesforce, Microsoft Office, and CRM ticketing tools.
- Excellent communication, consultative, and executive engagement skills.
- Develop a deep understanding of Euna’s Payments product and its applications within the public sector.
- Lead executive business reviews (EBRs) and customer meetings with a consultative approach, addressing strategic objectives and demonstrating product value.
- Build trusted relationships with customer stakeholders at all levels, identifying organizational goals and aligning them with product capabilities.
- Design and execute customer success plans to ensure achievement of customer business outcomes and product ROI.
- Analyze customer data, health metrics, and usage patterns to identify risks and opportunities for growth, upsell, and cross-sell.
- Partner with Sales, Product, Marketing, and Renewals teams to deliver a seamless customer renewals experience including expansion opportunities.
- Guide renewal strategy by communicating with customers in advance of their renewal, working with the Renewals Managers and supporting negotiation when needed.
- Lead and participate in webinars, user groups, and industry events, sharing thought leadership and expanding customer community engagement.
- Support and mentor CSM team members, including assisting in customer calls as a subject matter expert and conducting software training sessions.
- Drive key departmental initiatives that support retention, revenue growth, adoption, and customer advocacy.
- Experience with public sector organizations (Government, Higher Education, K-12, Healthcare, or Nonprofit) is a strong asset.
- Experience in a fast-paced environment is an asset.
Euna Solutions provides cloud-based software as a service (SaaS) tools for public sector agencies in North America, covering procurement, payments, grant management, budgeting, permitting, and K-12 education administration. The products are accessed via the internet (no on-site installation) and come with ongoing updates and support, designed to streamline administrative and operational tasks while ensuring regulatory compliance. The company differentiates itself by offering a focused, end-to-end suite tailored to public sector needs, emphasizing ease of adoption, compliance, and continuous service in a subscription model. Its goal is to improve efficiency, transparency, and trust in public services, helping government and educational institutions operate more effectively and serve communities better.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2016
Simplify's Take
What believers are saying
- AI-powered tools like Solicitation Advisor and Euna AI address massive public sector adoption gap of only 1.6% broad deployment.
- GrantExec acquisition accelerates AI-driven grant discovery, expanding $970B grants portfolio with intelligent research capabilities.
- New CSO Melissa McCabe brings 20+ years enterprise SaaS leadership to drive aggressive revenue growth across financial suite.
What critics are saying
- Public sector budget cuts trigger mass contract non-renewals within 6-12 months across 3,600 customer base.
- GrantExec integration failure risks data loss and customer churn across three separate grants platforms.
- Workday, SAP Concur, Coupa enter public sector procurement by 2027, eroding Euna's $29B processing volume.
- ERP vendors launch native procurement modules, eliminating Euna's complementary positioning and causing 20-30% customer attrition.
- Acquisition integration debt from Bonfire, GTY, EqualLevel mergers slows feature velocity and degrades customer satisfaction.
- Public sector budget transparency mandates expose Euna's data quality gaps, triggering compliance violations and lawsuits.
- McCabe's departure or underperformance creates sales leadership vacuum during critical scaling phase.
- Eunaverse 2026 conference reveals customer dissatisfaction with integration issues and product gaps.
What makes EUNA Solutions unique
- Purpose-built cloud suite for public sector financial lifecycle management across procurement, budgeting, grants, payments.
- Serves 3,600+ agencies managing $564B in public funds and $29B in annual procurements with 668,000 active suppliers.
- Complements rather than replaces legacy ERPs like Infor and SAP, enabling seamless integration without system replacement.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Wellness Program
Company News
Montgomery County, PA expands Euna Procurement adoption to simplify informal purchasing and improve spend visibility. Montgomery County, Pennsylvania, one of the Commonwealth's largest counties serving nearly 900,000 residents, manages purchasing across a wide range of departments and service areas. As part of its ongoing procurement modernization efforts, the County has focused on solutions that improve spend visibility, strengthen fiscal accountability, and integrate cleanly with its ERP, Infor. Managing informal purchasing across a complex organization. The County has long used Euna Procurement: Sourcing to manage competitive sourcing projects. However, as informal purchasing increased through external catalogs such as Amazon Business and Staples, those purchases remained outside Infor, limiting item-level visibility and making it difficult to measure spend patterns and cost-saving opportunities. Manual invoice processing and reconciliation added further strain on procurement and finance teams, while prior integration efforts with other vendors required more technical lift than the County could support. To address these challenges, Montgomery County is expanding its use of Euna Procurement to include the Marketplace module. Marketplace allows County staff to directly purchase from approved suppliers and cooperative contracts in an easy-to-use, online marketplace, while automatically tracking item-level data needed for reporting, budgeting, and savings analysis. Seamless ERP integration without displacing Infor. A key driver for the expansion was Euna Procurement's ability to integrate easily with Infor while keeping it as the system of record. The solution supports budget checks and approval workflows by populating purchasing data directly into Infor and allowing for deeper item-level data and reporting in the Marketplace. These capabilities reduce manual effort, improve accuracy, and are expected to alleviate a significant amount of manual work from the County's payables team. Building toward greater transparency and fiscal accountability. By extending Euna Procurement beyond Sourcing, Montgomery County is working to simplify purchasing for staff, reduce administrative workload, and improve oversight of public funds. Euna Solutions looks forward to continuing its partnership with the County as it advances toward greater efficiency, transparency, and accountability across procurement and finance operations. About Euna Solutions. Euna Solutions, a leader in government technology, designs, builds, delivers, and supports trusted procurement, payments, grants management, and budgeting software for the public sector. Full-cycle procurement software purpose-built for public sector. Streamline every stage of the procurement process, from strategic sourcing to purchasing and invoicing. Euna Procurement enhances efficiency, ensures compliance, and maximizes value.
Euna Solutions, a cloud-based software provider for the public sector, has announced its 2025 impact metrics, reporting significant growth across its platform serving over 3,600 government agencies in the US and Canada. The company's Euna Procurement processed $29 billion worth of procurements and maintained 668,000 active suppliers. Euna Budget managed $564.1 billion in public funds and $42.8 billion in capital project investments. Euna Payments processed $10.7 billion through 8.6 million transactions, whilst Euna Grants helped manage $970 billion in grant funding across 220,000 grants. Euna's solutions complement existing ERP systems rather than replacing them, providing specialised capabilities for procurement, budgeting, payments and grants management. The company expanded its centres of excellence to two locations in Toronto and Atlanta to support its growing customer base.
Euna Solutions, a cloud-based software provider for the public sector, has launched Euna AI, an intelligence layer designed to help state and local governments modernise financial operations. The announcement includes expanded AI leadership and new product capabilities for grants, budgets and public funds oversight. The company's research found that whilst 57% of agencies are exploring AI, only 16% are piloting projects and just 1.6% report broad deployment. Public agencies see the greatest near-term value in procurement, budgeting and grant administration. Euna AI integrates into existing systems to automate administrative tasks, surface insights and identify compliance risks. The company has formed an AI Council and appointed senior AI leaders to advance its strategy. New AI-powered grant discovery capabilities were added through the acquisition of GrantExec.
Euna Solutions invites Public Sector leaders to take the stage at Eunaverse 2026 conference in september. Business Wire Published Mar 10, 2026 Article content Euna's customers, partners, and public sector leaders are encouraged to share their implementation successes, lessons learned, and best practices at its annual user conference Article content ATLANTA & TORONTO - Euna Solutions(R), the leading provider of purpose-built, cloud-based solutions for the public sector, today announced the opening of its Call for Speakers for the Eunaverse 2026 conference. The three-day event will take place from Sept. 14-16, 2026, at the Hilton Austin in Austin, Texas. Article content Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content Eunaverse brings together public sector professionals, industry experts, and Euna customers to explore how technology is advancing transparency, efficiency, and community impact. The conference serves as a collaborative forum where peers share practical insights and real-world experiences to advance the public sector. Article content Top Stories Interested in more newsletters? Browse here. Article content "We've seen firsthand how powerful it is when customers share their journeys with one another," said Tom Amburgey, CEO of Euna Solutions. "Eunaverse is about learning from real experiences, what worked, what didn't, and how innovation is helping organizations better serve their communities. If you have a story about driving impact with Euna's solutions, we'd love to see you on stage in Austin." Article content Euna is seeking dynamic presenters who can deliver actionable insights and inspiring stories across topics including: Article content * Your Euna Solutions Journey: How you've implemented or optimized Euna's technology tools to achieve measurable success. * Community Impact Stories: How your team is leveraging Euna's solutions to manage projects that create positive change. * Best Practices: Practical strategies and lessons learned for public sector professionals using Euna software. Article content Eunaverse offers a variety of session formats designed to engage and inform attendees spanning fireside chats, panel discussions, and customer presentations. Article content Euna encourages the following individuals to apply: Article content * Euna Solutions Customers: Those who have used our technology to solve complex challenges, boost efficiency, or enhance community services. * Euna Partners: Those collaborating with Euna to advance progress in the public sector. * Public Sector Influencers: Leaders spearheading innovative technology projects or driving meaningful change in their communities. Article content The submission deadline for speaker applications is April 15, 2026. Article content Selected speakers will receive 50% off event registration, exclusive networking opportunities, and the chance to inspire and connect with the broader Eunaverse community. Article content About Euna Solutions Article content Euna Solutions(R) is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Article content View source version on businesswire.com: Article content Media: Michael Tebo Gabriel Marketing Group (for Euna Solutions) Phone: 571-835-8775 Email: [email protected] Article content Advertisement 1 This advertisement has not loaded yet.
Euna Solutions, a provider of cloud-based software for the public sector, has appointed Melissa McCabe as chief sales officer. McCabe brings over 20 years of experience in technology and public-sector markets, having held leadership roles at IBM, Anthology, PowerSchool and Frontline Education. As CSO, McCabe will define and execute Euna's sales strategy, build a high-performing sales organisation, and drive revenue growth across the company's portfolio of procurement, budgeting, payments and grants management solutions. She will work closely with marketing, product, finance and customer success teams to align demand generation and customer retention efforts. Euna Solutions serves more than 3,600 organisations across North America with AI-powered software designed to streamline financial operations for government and public sector institutions.