Healthcare Communications Specialist

Position Description

Join a dynamic team of communications professionals supporting beneficiary care for the Military Health System.

The Serco team supports the public affairs and communications activities of the Military Health System and Defense Health Agency. The communications professionals of this team promote the activities of the MHS, develop content for publication, respond to crisis communications, and manage the social and online communication channels.

You will be part of the social media team working closely with both the other members of the broader communications division and the government communications leadership.

In this role you will:

• Support the broad communication activities and efforts of the Military Health System and the Defense Health Agency.
• Coordinate with government and contract personnel across the communications teams and various programs and divisions within the MHS.
• Develop unique social media content for MHS and DHA social accounts including Facebook, Instagram, LinkedIn, X, and YouTube.
• Edit, publish, and manage social content across multiple platforms.
• Leverage social media management tools (e.g.: Sprout Social, Hootsuite) to publish content and manage social activities.
• Monitor, review, and respond to communication and inquiries across multiple social media channels.
• Develop promotional campaigns and content supporting MHS and DHA goals and initiatives.
• Collaborate with social media partners such as the Department of War, Department of Veterans Affairs, TRICARE, CDC, and other government agencies.
• Support the broader communications initiatives and activities of the public affairs and communications divisions for MHS and DHA.
• Coordinate and align social messaging with the health care initiatives supporting MHS beneficiaries.

Qualifications

To be successful in this role you must have:

• A Bachelor’s degree in Communication, Education or related field
• Two years of experience developing content for organizational social media accounts
• Experience creating multi-media content for Facebook, LinkedIn, Instagram, and other social media platforms
• Experience using content management tools (e.g. Buffer, Hootsuite, Sprout Social)
• Excellent written and verbal communication skills
• Experience working on cross-collaborative communications teams

Additional desired experience and skills:

• Experience working in MS Teams and SharePoint
• Knowledge of military structure and culture
• Experience working in a government environment
• Knowledge or experience in the health care industry
• Creation of visual content for social media
• Experience work in MS Office products

If you are looking for a role where you can advance your career in communications and make a difference supporting service members and their families, this opportunity is for you.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].