About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As Brokerage Operations Lead, your mandate is to build and optimize key operational processes for One’s brokerage services, ensuring seamless and accurate execution of critical functions. This role will impact One’s vision by creating robust systems and processes that enhance customer trust and operational efficiency within our brokerage offerings. You will work closely with the Customer Service Operations team, Product, and Compliance teams to drive process excellence and scalability. This role reports to the Head of Operations.

This role is responsible for: 

• Establishing and managing processes related to money movement, trade corrections, corporate actions, and other brokerage-related operations.

• Building and maintaining error management systems to identify, rectify, and prevent trade-related issues.

• Overseeing the accurate and timely execution of corporate actions, including dividends, stock splits, and proxy voting.

• Partnering with the Customer Service Operations team to address and resolve customer queries and issues efficiently, and overseeing escalated customer inquiries.

• Collaborating with Product and Technology teams to streamline operations through automation and technology enhancements.

• Ensuring compliance with regulatory requirements and coordinating with Compliance and Legal teams to mitigate operational risks.

• Managing key vendor relationships to ensure compliance with applicable rules

• Being the primary liaison between One and our clearing BD partner.

You bring

• 5-10+ years of brokerage operations leadership experience.

• Licenses: Series 7, 63, 24, and 27 (Required).

• Deep understanding and comprehensive knowledge of SEC/FINRA rules and regulations.

• An act-like-an-owner mentality. We have a bias toward taking action.

• Deep knowledge of brokerage operations, including experience with money movement, trade corrections, and corporate actions.

• Strong analytical and problem-solving skills, with the ability to design and optimize processes.

• Excellent collaboration and communication skills to work effectively across teams.

• Experience in leveraging technology and automation to improve operational efficiency.

Pay Transparency

The estimated annual base salary for this position ranges from $175,000 - $200,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].