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Associate, Safe & Secure - University Park, IL
Posted on 6/2/2022
INACTIVE
Locations
University Park, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue
  • 1-2 years of experience within a customer service environment
  • Strong verbal and written communication skills
  • Proven track record of strong decision-making in a complex environment
  • Ability to relate well with others and establish strong working relationships
  • Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
  • Ability to handle conflict situations in a positive way
  • Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
  • Previous experience supporting an OSHA program - Safety Team
  • Experience supporting crisis prevention and/or response plans
  • Must be able to read, write, speak and understand English
  • Must be at least 18 years of age
  • This job position is designated as a safety-sensitive position
  • Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
  • Must be able to carry and transport up to 60 pounds up to 20 feet
  • Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
  • Requires excellent visual acuity and manual dexterity
  • Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
  • Requires frequent driving and computer data entry
  • Must adhere to regular and predictable attendance
  • The facility is a 24/7 operation and gates must be manned at all times
Responsibilities
  • Deliver a service first approach in everything you do
  • Make a difference by exemplifying our Carvana values
  • As our egress and digress “ambassador”, you will have the opportunity to positively impact the daily interactions with the majority of our associates, drivers, and vendors
  • At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors
  • When appropriate, partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components
  • Ensure each request is delivered in a way that is timely, quality, and service oriented
  • Be there when the Team needs you. Each Safe and Secure Associate will be trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Take action when necessary and bring those skills to the forefront when facing emergency situations
  • In partnership with your Safe and Secure Team Lead and Manager, promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed
  • There will be times where you face difficult situations. Always Keep it Kool. Your role is to de-escalate situations to ensure we win with partners and collaboration at the forefront. Leverage your training to remind yourself that “We are all in this together.”
Carvana
Carvana is a leading e-commerce platform for buying and selling used cars.
Company mission
Carvana is a leading e-commerce platform for buying and selling used cars.