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Full-Time

HRIS Digital Solutions Specialist

Servicenow

Posted on 6/26/2024

Okta

Okta

5,001-10,000 employees

Extensible identity platform with numerous integrations

Compensation Overview

$103k - $172kAnnually

+ Equity + Bonus

Senior, Expert

Remote in USA

Category
Human Resources
Technical Recruiting
People & HR
Required Skills
Agile
Communications
Human Resources Information System (HRIS)
SCRUM
Data Analysis
Requirements
  • 5+ years of experience configuring HRSD SNOW
  • Strong expertise in EC Portal Pro and HRSD Workflows
  • Experience of supporting SNOW system upgrades, implementations, go-lives and post go-live technical support
  • Strong technology aptitude and interest in research, data, metrics, and analysis
  • Demonstrated ability to work independently, remaining agile and flexible in a challenging environment and managing multiple competing priorities
  • Ability to understand the business requirements, user needs and translate them into operational requirements
  • Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Proven ability to perform with a high degree of accuracy and with highly confidential data
  • Working knowledge of HR information systems, including experience in designing, building, and testing processes/reports in various HR applications
  • Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution
  • Strong problem solving, troubleshooting and analytical skills
  • Bachelor's degree or equivalent
Responsibilities
  • Facilitate the implementation of Employee Center Pro and migrate knowledge articles into SNOW
  • Provide guidance on best practices for HRSD process design and configuration
  • Integrate ServiceNow HRSD with other HR systems and third-party applications as needed to create seamless end-to-end processes
  • Leads content management within SNOW and can administer the HRSD practices that relate to the creation of Knowledge Articles, Templates, topics and microsites within SNOW
  • Proficient in building Reports and dashboards within SNOW including Performance Analytics
  • Collaborate with P&P stakeholders to understand requirements and pain points in the service delivery processes and workflows to identify opportunities for improvement
  • Design, configure, and implement solutions within the ServiceNow HRSD module to automate and optimize HR processes
  • Collaborate with cross-functional teams to integrate HRSD solutions with other systems as needed
  • Be comfortable and confident with gathering configuration requirements
  • Assist with user acceptance testing (UAT) and training activities
  • Stay current with ServiceNow HRSD updates and enhancements to provide informed recommendations to clients
  • Conduct testing, debugging, and troubleshooting of ServiceNow solutions to ensure optimal performance and user satisfaction
  • Provide ongoing support and maintenance for ServiceNow HR service delivery applications, including monitoring system health and addressing user inquiries or issues
  • Customize ServiceNow HRSD workflows, forms, and interfaces to align with HR policies, procedures, and best practices
  • Strong analytical skills capable of assessing complex business requirements from real-world scenarios and the ability to translate them into actionable target architectures, readily understood models and architectural plans
  • Deep technical proficiency while the ability to keep an eye on the bigger picture
  • Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes
  • Strong verbal and written communication skills
  • Anticipates and overcomes obstacles to timely completion of a project. Holds self and others accountable for results. Demonstrates a 'sense of urgency'
  • Ability to identify, prioritize, & weigh different options, while balancing business, cost, and technology priorities to determine a best solution
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Working on Agile / Scrum development process
  • Focuses on achieving results that promote business success. Stretches to accomplish goals and 'make it happen.'
  • Focuses on outcomes achieved rather than activities
  • Timely implementation of Employee Center Pro with our implementation partner, driving the project with our vendor, Business Technology and internal People and Places organization
  • Post-implementation, proactively identify other opportunities within People and Places for improving employee experience
  • Be a conduit between the People and Business Technology teams to answer questions or escalate issues as needed; Foster best practice discussions among Centers Of Excellence and end users to realize process improvements and workforce efficiencies
  • Work with the Business Technology teams and Centers Of Excellence to ensure new processes, system enhancements and integrations are properly tested and documented
  • Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
  • Develop and maintain a governance structure that effectively manages the recommendations from Centers Of Excellence with Human Resource employee experience guidelines for global service delivery
  • Collaborate with internal teams to share insights and knowledge that enhance the overall capabilities of the organization

Okta provides a neutral and extensible Identity platform with 7,000+ integrations, offering powerful and flexible identity solutions for various industries and use cases, prioritizing identity at the core of technology stacks.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

28%
INACTIVE