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Lead Content Designer
Work Management
Posted on 10/10/2022
San Francisco, CA, USA
Experience Level
Desired Skills
Data Science
Product Design
  • 9+ years of professional content design experience, backed by high-quality writing, content strategy, go-to-market strategy, and communication skills
  • Experience driving growth experimentation for enterprise software
  • Strong facilitation and collaboration skills: you can demonstrate the ability to work with multiple teams, solicit and summarize feedback, and facilitate design discussions
  • Openness to the iterative content design process - always showing work in progress, validating with customers and data, iterating, shipping, and learning; and
  • Experience conducting and applying customer research, including design thinking and conceptual modeling
  • Partner closely with product design leadership and other cross-functional stakeholders to identify, prioritize, and develop plans to address content experience challenges
  • Lead strategic initiatives (determining needs, objectives, approaches, and evaluation criteria) that aim to deliver better experiences for our customers and help achieve business goals
  • Collaborate with other content design leads to standardize content experiences and methodologies across product content design teams
  • Define and share best practices for content delivery, maintenance, and governance
  • Mentor and develop the craft of product content designers across Work Management
  • Work autonomously on the end-to-end experience for our Work Management solution experiences
  • Collaborate with some of the industry's smartest (and nicest) people across our Engineering, Product, Marketing, Research, Data Science, Customer Success, and other teams; and
  • Be a true champion for our users by living one of our core company values ("Don't F the Customer")

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Core Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one