Senior Manager

Senior Manager, Commercial Services

The Senior Manager, Services plays a critical role in driving both the strategy and execution of service models that support the adoption and long-term success of ResMed products. Reporting to the Director of Services, this role is responsible for owning strategy development and implementation for key service areas—such as patient engagement, adherence support, diagnostics, or resupply—while leading pilot programs, optimizing service workflows, and scaling validated models in collaboration with cross-functional teams.

This role blends strategic thinking with operational execution, requiring someone who can shape direction while rolling up their sleeves to deliver impactful results.

Let’s Talk About Responsibilities:

• Own end-to-end strategy development for assigned service areas, including vision setting, opportunity assessment, and roadmap creation.
• Translate strategic direction into operational plans and workflows for assigned service domains.
• Lead prioritized pilots design, implementation, and iteration to validate service concepts and prepare for scale.
• Own daily execution of service pilots, ensuring delivery against performance targets and timelines.
• Partner with tech and data teams to implement AI-powered and automated tools that improve service workflows.
• Collaborate cross-functionally with Product Management, Commercial, Marketing, and Data/Tech teams to align service initiatives with broader business goals.
• Manage day-to-day pilot operations, ensuring delivery against KPIs, timelines, and business outcomes.
• Support service monetization strategy through business case development and value modeling.
• Conduct competitive analysis and user research to inform service differentiation.
• Identify and implement opportunities for digital automation, AI-powered features, and process optimization.
• Ensure compliance with global regulatory and data privacy standards.
• Mentor and support junior team members, fostering a high-performing, collaborative team culture.

Let’s Talk About You:

Key Skills & Experience:

• 7+ years of experience in healthcare services, product operations, service strategy, or customer experience roles.
• Strong track record of leading strategic initiatives from ideation through execution and scale.
• Service Strategy & Execution – Demonstrated ability to lead service development and transformation initiatives from concept through pilot and early scale, balancing vision with operational discipline
• Pilot & Program Management – Proven success in designing, launching, and managing pilots with measurable impact, and translating results into scalable service models
• Analytics and data acumen – Skilled at using data to inform service design, monitor performance, and continuously optimize operations and outcomes.
• Cross-Functional Leadership – Skilled in aligning with Product, Marketing, Market Access, and Revenue teams to deliver integrated service solutions in complex stakeholder environments.
• Digital Health Familiarity – Experience working with or alongside digital platforms, automation, or AI-based service tools, especially in regulated healthcare settings.
• Commercial Acumen – Able to define business cases, assess value levers, and support monetization strategies for service initiatives.

Mindsets & Behaviors:

• Strategic Ownership: You can see the big picture and know how to build a plan to get there.
• Collaborative Leader: You work well across teams and influence without authority.
• Customer-Obsessed: You advocate for patient and provider needs through thoughtful service design.
• Accountable: You take initiative, follow through, and deliver with consistency.
• Curious & Innovative: You’re always looking for a better way to solve problems or improve outcomes.
• Analytics and data acumen – Ability to develop service workflows and improve operations the data analysis

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: 172,000.00 - 215,000.00 USD Annual

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.