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Collections Specialist


Posted on 6/13/2024



1,001-5,000 employees

Provides personal loans and credit cards

Financial Services
Data & Analytics

Compensation Overview



Phoenix, AZ, USA

Financial Planning and Analysis (FP&A)
Risk Management
Finance & Banking
Required Skills
  • Bachelor's or Associate's degree preferred
  • 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred
  • Working knowledge of FDCPA and FCRA experience
  • Strong ability to negotiate loan repayment plans
  • Experience with handling of payment processing
  • Proficient in Microsoft, Cloud based products and Google apps
  • Team player seeking a fast-paced and challenging environment
  • Desire to improve borrowers’ financial situation but ability to make tough decisions
  • Exceptional organizational skills and attention to detail
  • Aptitude for working independently while maintaining a team first mentality
  • Excellent written and verbal communication skills
  • Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
  • Review, monitor, and engage with a high volume of customers per day
  • Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
  • Efficiently assess and recommend action to borrowers concerning loan issues
  • Make recommendations to management for loans needing additional attention
  • Identify opportunities for improving results and customer satisfaction
  • Contribute daily to training and development improvements
  • Maintain high-quality assurance results
  • Perform ad hoc duties as needed
  • Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere

Upgrade, Inc. specializes in providing personal financial products, including personal loans, credit cards, and a rewards checking account that features cash back rewards and no fees. With its renowned Upgrade Card, recognized as the fastest growing credit card in America by the Nilson Report for two consecutive years, the company harnesses advanced technology to enhance user financial experiences. This focus on technological advancement and recognition in the financial industry positions it as a leading employer for those interested in contributing to the innovative world of financial services and technology.

Company Stage

Series E

Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth