Quality Assurance Analyst
Posted on 2/21/2024
INACTIVE
Airspace

201-500 employees

Automated platform for urgent deliveries.
Company Overview
Airspace distinguishes itself in the logistics industry by providing a comprehensive, automated platform that emphasizes real-time, end-to-end shipment tracking, including environmental monitoring capabilities such as shock, temperature, and humidity. This focus on transparency and control in time-critical shipments not only enhances operational efficiency but also builds a foundation of trust with clients, offering them a level of oversight seldom matched by competitors. The company's commitment to proactive communication and customizable notifications further positions Airspace as a leader in customer-centric delivery solutions.
Industrial & Manufacturing
Data & Analytics

Company Stage

Series D

Total Funding

$138.5M

Founded

2014

Headquarters

Carlsbad, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-4%

2 year growth

-9%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Quality Assurance (QA)
HTML/CSS
PowerPoint/Keynote/Slides
CategoriesNew
QA & Testing
Manual Testing
Quality Assurance
Responsibilities
  • Analyze orders and provide a summary of events which can include: CAPA, Shipment Reports, Summaries, and Internal Reviews.
  • Analyze calls and provide feedback to ensure Operation Specialists are providing the best communication to Airspace clients.
  • Assure consistent quality of service by enforcing company procedures and policies.
  • Provide solutions and assistance with Operations, Network & Account Management.
  • Liaison with airlines and suppliers for resolution on non-compliance events.
  • Contribute recommendations to continually improve upon the procedures and policies.
  • Participate in real time order analysis when requested/required/needed.
  • Research customer satisfaction issues, develop corrective action plans and monitor the results for closure.
  • Communicate with Ops Management regarding problems and issues.
  • Provide input to Corporate and Ops Management and work collaboratively to achieve improved results.
  • Ensure operational compliance with regulatory requirements under which the company operates.
  • Perform additional duties and responsibilities as assigned by the Director for QA and/or Sr Manager for QA.