Full-Time

Learning Effectiveness Operations Senior Manager

Global Customer Engagement Training, Gcet

Updated on 2/5/2025

Pfizer

Pfizer

10,001+ employees

Develops and manufactures vaccines and medicines

Social Impact
Biotechnology
Healthcare

Compensation Overview

$120.8k - $201.4kAnnually

+ Bonus

Senior

No H1B Sponsorship

Remote in USA

Candidates can be based in North Carolina or New York, or work remotely from anywhere in the United States.

Category
Supply Chain Management
Operations & Logistics

You match the following Pfizer's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • BA/BS Degree required
  • A minimum 6+ years of experience in commercial training operations, sales enablement, services management experience or combination of related experiences
  • Project Management experience and organizational abilities to simultaneously manage multiple complex projects
  • Required computer proficiency: deep working knowledge & administration experience in Learning Management Systems such as SAP SuccessFactors; Microsoft Office applications
  • Experience with Pfizer learning platforms, and broader digital ecosystem
  • A track record of holding self and others accountable to meet commitments
  • Demonstrated process improvement skills, with a track record of creating innovative ideas to develop more efficient and effective ways of working
  • Ability to understand the business environment and objectives to develop fit-for-purpose solutions accordingly
Responsibilities
  • Translates strategic objectives into operational plans & processes; provides insight into operational feasibility of proposed learning strategies
  • Works with respective GCET delivery teams to ensure systems, content, and curricula scheduled is operationalized for respective brands
  • Ensures that learning platform system administrators adhere to all compliance requirements, policies & processes as it relates to brand certification and commercial requirements
  • Implements appropriate controls & review processes to ensure audit readiness
  • Orchestrates enablement of learning events (content publishing, audience management, assessment/exam creation, content translation where necessary, etc.) across central support teams & regional resources
  • Manages learning event coordination with business process owner(s) to ensure Service Level Agreements are consistently met
  • Ensures budget management and resource allocation is tracked and executed with fiscal discipline
  • Proactively identifies opportunities for operational efficiencies
  • May direct work and priorities across all learning technologies used to deploy Commercial training to flexible resource team(s)
  • Assists in the development and management, of all relevant policies and procedures that the GCET organization is accountable for to ensure program effectiveness and compliance.
Desired Qualifications
  • Previous Consulting, Process Improvement, Enterprise platform management experience preferred
  • Demonstrated ability to work effectively across multiple teams / functions at Pfizer, both field and HQ-based, or other pharmaceutical organization
  • Relevant Certifications (PMP, CSPO, ITIL, etc.)

Pfizer focuses on creating and producing healthcare products, particularly medicines and vaccines. The company conducts extensive research and development to discover new treatments, which are then manufactured and sold globally. Pfizer's products include vaccines, cancer treatments, and other specialized medications. A key aspect of Pfizer's operations is its collaboration with BioNTech to develop a vaccine for COVID-19, showcasing its role in addressing public health challenges. Unlike many competitors, Pfizer emphasizes not only the development of new drugs but also the distribution of vaccines to underserved communities. The company's goal is to enhance global health by expanding its range of effective treatments and ensuring access to its products.

Company Stage

IPO

Total Funding

$3.8B

Headquarters

New York City, New York

Founded

1849

Simplify Jobs

Simplify's Take

What believers are saying

  • Starboard Value's $1 billion stake may drive strategic changes and increase shareholder value.
  • Pfizer's investment in fibrosis treatments expands its therapeutic areas.
  • Involvement in protein modification research diversifies Pfizer's treatment offerings.

What critics are saying

  • Slowdown in COVID-19 vaccine demand impacts Pfizer's revenue streams.
  • Activist investor Starboard Value may influence Pfizer's strategic decisions.
  • Emerging biotech companies pose a threat to Pfizer's market share in immunotherapy.

What makes Pfizer unique

  • Pfizer's partnership with BioNTech led to a highly effective COVID-19 vaccine.
  • Pfizer invests in AI disease models, enhancing predictive insights for drug development.
  • Pfizer's oncology portfolio is strengthened by investments in TCR-based immunotherapies.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Relocation Assistance