Full-Time

Netcredit Collections Representative

Enova

Enova

1,001-5,000 employees

AI-powered financial lending platform

Data & Analytics
AI & Machine Learning
Financial Services

Junior

Remote in USA

Required Skills
Communications
Requirements
  • 1 or more years of collections experience
  • Experience in a call center setting is preferred
  • Proficient in phone communication and verbal skills, with a keen ability to actively listen
  • Familiarity with CRM systems and their practices
  • Customer-centric approach with adaptability to various personality types
  • Strong multitasking abilities, adept at setting priorities and managing time effectively
Responsibilities
  • Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
  • Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
  • Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
  • Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues
  • Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Enova is a mission-driven organization helping hardworking people get access to fast, trustworthy credit.

Company Stage

IPO

Total Funding

$400M

Headquarters

Chicago, Illinois

Founded

2004

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

31%

Benefits

Advance your career - We have a dedicated training team focused on giving you the tools you need to succeed within your department, within the company and in your career. The focus starts day one with a robust onboarding program and continues throughout your career at Enova.

See the benefits - Full-time employees receive medical, dental and vision benefits; matching 401(k); PTO; commuter benefits; flexible spending accounts for health care and dependent daycare; and more!

Be recognized - There’s plenty of room for both lateral and upward movement here at Enova. We’re always interested in promoting from within, and we keep a lookout for top talent who are ready to advance.

Get your perks - Full-time employees can receive tuition reimbursement, one-month paid sabbatical after four years, discounted massages, manicures and other perks.

Give back - We work throughout the year to partner with local charities and assist our neighbors in need. We also offer a charitable match program — allowing team members to double their impact when they donate money to charity.

Have fun - We like challenges here; maybe that’s why we have so many games, competitions and outings. There are a number of ways you can scratch your competitive itch and have fun!

INACTIVE