Digital Site Reliability Engineer 1

Confirmed live in the last 24 hours

1,001-5,000 employees

Civic engagement platform for public sector communication.

Company Overview

Granicus stands out as a leading civic engagement platform, serving over 5,500 government agencies and 300 million citizens globally, demonstrating its competitive advantage in scale and reach. The company's comprehensive cloud-based solutions, including communication tools, website design, meeting management software, and digital services, streamline interactions between governments and residents, fostering stronger relationships. Granicus' commitment to simplifying government-citizen interactions and disseminating critical information positions it as a key player in enhancing community engagement and driving meaningful change.

Data & Analytics

Government & Public Sector

Company Stage

Private

Total Funding

$10.3M

Founded

1999

Headquarters

Denver, Colorado

Growth & Insights

Headcount

6 month growth

↑ 8%

1 year growth

↑ 11%

2 year growth

↑ 70%

Locations

Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Bash

Confluence

JIRA

HTML/CSS

Linux/Unix

MySQL

Postgres

Ruby

SQL

Python

CategoriesNew

DevOps & Infrastructure

Software Engineering

Requirements

Enterprise SaaS or web-hosted software support experience
Linux/Unix CLI, BASH or other shell scripting language exposure
Relational database experience (Oracle SQL, MySQL, Postgres)
Advanced HTML interpretation and troubleshooting
Email technologies - client and server-side
Ruby, .NET, and Python knowledge
Experience/exposure to monitoring tool platforms like NewRelic, Pingdom, LogicMonitor
Basic knowledge of domain DNS, DKIM, SMTP protocol
Enthusiastic approach to problem-solving
Experience/Exposure to JIRA/Confluence or other issue-tracking systems
Technical understanding of computer software and software development concepts

Responsibilities

Ticket escalation from the Support team and internal stakeholders
Responsible for Granicus information security, takes action in preserving confidentiality, integrity, and availability of Granicus assets in accordance with the Company Information Security program.Take ownership of technical issues, and work with other Granicus Engineering teams to resolve advanced/cross-discipline issues
Resolve escalated customer complaints without the need for team lead intervention
Document troubleshooting and problem resolution steps
Update the ticket tracking system to provide an accurate and up-to-date status of support issues
Create documentation articles to expand the team's knowledge base for handling support issues

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

What your impact will look like:

Ticket escalation from the Support team and internal stakeholders
Responsible for Granicus information security, takes action in preserving confidentiality, integrity, and availability of Granicus assets in accordance with the Company Information Security program.Take ownership of technical issues, and work with other Granicus Engineering teams to resolve advanced/cross-discipline issues
Resolve escalated customer complaints without the need for team lead intervention
Document troubleshooting and problem resolution steps
Update the ticket tracking system to provide an accurate and up-to-date status of support issues
Create documentation articles to expand the team’s knowledge base for handling support issues

You will love this job if you have:

Enterprise SaaS or web-hosted software support experience
Linux/Unix CLI, BASH or other shell scripting language exposure
Relational database experience (Oracle SQL, MySQL, Postgres)
Advanced HTML interpretation and troubleshooting
Email technologies - client and server-side
Ruby, .NET, and Python knowledge
Experience/exposure to monitoring tool platforms like NewRelic, Pingdom, LogicMonitor
Basic knowledge of domain DNS, DKIM, SMTP protocol
Enthusiastic approach to problem-solving
Experience/Exposure to JIRA/Confluence or other issue-tracking systems
Technical understanding of computer software and software development concepts

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off

- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

- 401(k) plan with matching contribution

- Paid Parental Leave

- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

- Group legal coverage

- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.