Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!
The Correspondence Specialist is responsible for meeting service levels and management objectives related to Interwell Health’s Value Based Care Program. The incumbent will be a critical contributor to the day-to-day time-sensitive operation of the mailroom.
The work you will do:
- Daily fulfillment of all outbound mail request
- Daily intake of all incoming and returned mail
- Works collaboratively with team to achieve department and organizational objectives
- Identify and implement process improvement initiatives
- Develop and maintain effective relationships internal and external partners through impactful and timely communication.
- Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
The skills and qualifications you need:
- No mailroom experience required
- Familiarity with Microsoft Office 365 Suite
- Excellent interpersonal skills including the ability to communicate with remote coworkers
- Strong organizational skills
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:
- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone’s unique journey.
Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!
