Full-Time

Licensed Customer Service Agent

Confirmed live in the last 24 hours

Kin Insurance

Kin Insurance

501-1,000 employees

Direct-to-consumer home insurance provider

Fintech
Financial Services

Entry, Junior

Remote in USA

Candidates should be in Mountain and Pacific time zones, preferably from AZ, CO, ID, KS, MT, NE, NM, TX, UT, and WA.

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • An active Property & Casualty (P&C) or Personal Lines insurance license
  • Superior customer service skills
  • Empathy towards others
  • Ability to work in a fast paced environment with limited structure
  • Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
  • A need for efficiency, always looking for ways to make processes better
  • You possess a Property and Casualty (P&C) or Personal Lines (PL) license
Responsibilities
  • Interacting with current policyholders via phone, email, and chat
  • Contacting customers banks/mortgage to obtain additional details
  • Creating/updating policies for customers to review
  • Submitting payments/issuing refunds
  • Educating customers on policies and coverages

Kin Insurance simplifies the home insurance experience for homeowners, especially those in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexity and high costs typically associated with home insurance. By providing direct-to-consumer insurance policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident in the positive feedback from clients, many of whom save an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.

Company Stage

Series D

Total Funding

$496.3M

Headquarters

Chicago, Illinois

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

21%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Kin's rapid geographic expansion and significant growth in gross written premium and total revenue highlight strong market demand and operational success.
  • The company's ability to secure substantial reinsurance and investment funding underscores its financial stability and growth potential.
  • Kin's innovative approach and customer-centric model have resulted in high customer satisfaction and significant cost savings for clients.

What critics are saying

  • The high-risk nature of coastal areas could lead to increased claims and financial strain, especially in the event of multiple catastrophic events.
  • Rapid expansion into new states may stretch resources and impact service quality and operational efficiency.

What makes Kin Insurance unique

  • Kin Insurance's direct-to-consumer model eliminates intermediaries, offering more competitive rates and personalized service compared to traditional insurers.
  • Their focus on coastal homeowners allows them to specialize in high-risk areas often underserved by other insurers.
  • Kin leverages technology and data to continuously update and improve their offerings, ensuring relevance and affordability in a dynamic market.

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Benefits

Medical, dental, and vision

Life & disability

Commuter benefits

401k

Education & professional development

Flexible PTO

Company provided lunch