Head of Learning and Development

Job Description

The role of the Head of Learning and Development will support in both the creation and delivery of learning fitting the needs of the our Emerging Business Units (EBU) which cover Insurance, Telecoms, Expense Management, Vehicle Hire and Energy. Learning will align to the Learning strategy and framework. 

The key focus will be very much on developing our people efficiently and effectively through the agreed learning interventions either at Group or local level.  

The role would be ideal for current Supervisor or Manager, who aspires to develop into a senior leadership role within People, Learning and Development and Leadership 

Role Responsibilities: 

• Working alongside all L&D Managers to improve our training programs across the selected business units focusing on induction and upskill for Agents, Team Leaders and Managers 

• Improve the impact and utilisation of the Group Learning Hub including engagement metric 

• Create, supported by the Group Director L&D, local framework for Agent, Graduate and Leadership development  

• Review new-starter onboarding and engage with local leadership to reduce labour turnover in 6-12 months cohort of employees. 

• Contribute to the design delivery and evolution of training programs for new starter induction and ongoing agent development – leveraging on the Group learning content. 

• Work with the business to ensure post workshop learning materials are implemented to support embedding of the learning solutions 

• Where required, support with generic development of tools such as scripts and visual aids to improve customer experience and sales result 

• Create a compelling learning environment to support the best learning experience for our people 

• Working closely with all internal stakeholders to understand fully the needs of the business areas and deliver a ‘best in group’ learning solution   

• Travelling to other Radius Offices to support the country in these areas as required  

Qualifications

Essential role requirements: 

• A strong working knowledge of Radius product range, tech and Salesforce 

• Facilitation skills including aligning to learning styles 

• Highly presentable with strong organisational and motivational skills 

• Outstanding communication skills with the ability to operate at all levels internally and externally 

• Very strong attention to detail 

• Excellent knowledge of Radius systems and processes  

• A proven track record in terms of developing Sales Agents 

• A ‘can do’ positive attitude and ability to work off own initiative 

• Ability to stay calm under pressure and meet tight deadlines

Required experience: 

• Minimum of 2 years’ experience in Sales or Account Management or Sales Training Role 

• Training qualifications a distinct advantage 

• Full Clean Driving License