Full-Time
Tier 2 Service Desk Specialist
Pittsburgh, PA
Confirmed live in the last 24 hours
Makpar
51-200 employees
Cybersecurity and IT modernization consultancy for government
Junior
Pittsburgh, PA, USA
US Citizenship Required
- Required: (or can obtain within 60 days of hire)Microsoft Office Specialist certification for Office 2007or later.
- Required: One of the following. ITIL v3 Foundations,Help Desk Institute's HDA, CSR, or other IT industry certification.
- At least 2 years of current experience in participating in a desk-side support environment.
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
- Responds and diagnoses problems through discussion with users and hands-on assistance.
- Provides on-site support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to tickets assigned by Tier 1.
- Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
- Documents, tracks, and monitors tickets to ensure a timely resolution.
- Provides second-tier support to users’ applications or hardware issues.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Performs Moves, Adds and Changes (MAC)
Makpar Federal IT specializes in cybersecurity and IT modernization for the Federal government. The company addresses complex IT challenges by providing consultancy services, developing custom IT solutions, and implementing advanced test automation frameworks. Their work includes modernizing IT infrastructure and enhancing cybersecurity measures, with a focus on long-term contracts that cover consultation, planning, implementation, and ongoing support. Makpar stands out from competitors through its in-house research and development arm, the Makpar Innovation Lab, which prototypes and tests new solutions tailored to the needs of Federal agencies. Additionally, as a family and women-owned business, Makpar promotes job opportunities for women and minorities, aiming to create an inclusive work environment. The company's goal is to enhance the efficiency and security of government operations while fostering diversity in the tech industry.
Company Stage
N/A
Total Funding
N/A
Headquarters
Leesburg, Virginia
Founded
2008
6 month growth
↑ 11%1 year growth
↑ 11%2 year growth
↑ 11%
Simplify's Take
What believers are saying
- Winning a $115 million contract with the Department of Labor highlights Makpar's strong reputation and ability to secure high-value, long-term contracts.
- Recognition on the Inc. 5000 list and the Inc. 2021 Best in Business list underscores Makpar's rapid growth and industry leadership.
- The launch of initiatives like Makpar Cares and Makpar Engage demonstrates the company's commitment to employee well-being and engagement.
What critics are saying
- The highly specialized focus on Federal government contracts may limit Makpar's market opportunities and expose it to policy changes and budget cuts.
- Rapid growth, as evidenced by their Inc. 5000 listing, can strain resources and potentially impact service quality.
What makes Makpar unique
- Makpar's focus on the Federal government and its specialization in cybersecurity and IT modernization set it apart from competitors who may serve a broader market.
- The Makpar Innovation Lab's dedication to developing cutting-edge solutions like neural networks and machine learning for government applications showcases their commitment to innovation.
- As a family and women-owned business, Makpar's commitment to diversity and inclusion is a significant differentiator in the tech industry.