Head of Consumer Channel

Work closely with Product teams to translate channel strategy into product and app-based experiences (e.g. OS Maps), aligning priorities without owning delivery.

Insight, Data & Optimisation

Use customer insight, performance data and feedback loops to drive prioritisation, improve funnel performance and continuously refine strategy.

Investment & Trade-Offs

Make informed investment decisions across the Consumer channel, balancing competing priorities and aligning with wider channel and enablement leaders to maximise value.

Cross-Functional Alignment

Ensure clear alignment between strategy (“what”) and delivery (“how”), working with marketing, product and enablement teams to execute effectively through others.

About You

You are a senior, commercially driven leader with strong experience in consumer (B2C) environments and a track record of delivering growth through clear strategy and cross-functional leadership.

• Proven experience leading consumer sales, commercial or channel functions

• Strong understanding of omnichannel strategy across digital, retail, direct and partner environments

• Deep commercial expertise across acquisition, retention, pricing, subscription models and customer lifetime value

• Experience defining and executing end-to-end customer journeys and funnel strategies

• Experience delivering growth strategies through product and app-based development (e.g. mobile or digital platforms)

• Highly data-literate, using customer insight and performance analytics to drive decisions

• Strong experience working across sales, marketing, product and proposition teams

• Skilled at managing investment trade-offs and competing priorities

• Confident operating in complex, evolving environments, providing clarity and direction

• Strong communicator and influencer, able to align stakeholders around shared commercial outcomes

• Comfortable maintaining clear accountability boundaries between strategy and delivery

As an OS Leader

Operating principally at the “Leading the Organisation” level in the OS Leadership Framework, you will lead through Engage, Grow and Deliver, creating the clarity, capability and environment that enable your people and teams to succeed, and:

• Engage – create clarity and alignment through a compelling narrative, build trusted relationships and foster a connected, inclusive environment

• Grow – strengthen capability and ways of working, enabling sustainable performance and leading change across the system

• Deliver – drive strategic outcomes with clear accountability, pace and continuous improvement

The Rewards

We embrace a hybrid working model at OS, because we believe in flexibility and balance.  You’ll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend a minimum of 3 days of your working week collaborating face-to-face with colleagues. It’s all about combining the best of both worlds connection and autonomy to help you thrive.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)). 

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role. 

Closing date: Sunday 13 September @ 23:59