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Full-Time

Business Operations Specialist I

Confirmed live in the last 24 hours

Relay

Relay

201-500 employees

Offers workforce communication and tracking solutions

Entry

Raleigh, NC, USA

Category
Business & Strategy
Quality Control & Compliance
Operations & Logistics
Procurement & Sourcing
Inventory Management
Required Skills
Sales
Communications
Customer Service
Excel/Numbers/Sheets
Requirements
  • B.S. Degree in Finance or related field, or equivalent experience in related role
  • Excellent organizational and time management skills
  • Exceptional written and verbal communication skills
  • Self-starter who has the ability to work independently and in a team environment
  • Adept troubleshooter and customer service provider with experience interfacing directly with external customers
  • Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes
  • Thoughtful and detail-oriented individual
  • Microsoft Excel proficiency
Responsibilities
  • Provide high quality support to customers with inquiries related to the quote-to-cash process
  • Serve as a key operator within Relay's billing and collections operation, using high-touch communication channels, like calling, to drive timely receipt of receivables
  • Own the timely application of customer payments, ensuring that we are closing the quote-to-cash loop in a timely manner and providing the most accurate account balance feedback to customers during the collection process
  • Be prepared to assist with the submission of customer orders, and the starting of service contracts, in a timely and highly accurate way
  • Use provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales process
  • Use presence within support channels to report system defects and track their impact
  • Collaborate with members of the internal Operations group to ensure that they also have the knowledge necessary to provide high quality billing related support when appropriate
  • Continuously create, correct, and update all internal and external Business Operations process documentation
  • Assist with both recurring and ad hoc Corporate Finance-based cleanups
  • Identify process inefficiencies to drive future improvement
  • Commit to the Relay mission through a willingness to take on tasks for other internal departments when necessary
  • Utilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysis

Relay is designed as a robust software solution for large workforces, emphasizing essential features like push-to-talk functionality, GPS tracking, emergency alerts, and voice interface navigation. This focus on practical, real-world applications ensures continuous growth and relevance in the field of workforce management technologies. The platform also remains flexible for future expansions and integrations, suggesting a commitment to adapting and evolving with industry needs and technological advancements.

Company Stage

Series A

Total Funding

$13M

Headquarters

Raleigh, North Carolina

Founded

2015

Growth & Insights
Headcount

6 month growth

7%

1 year growth

24%

2 year growth

92%

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times