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Solutions Architect
Posted on 2/1/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Writing
Requirements
  • Using data, conversations, and experience to help our larger customers get the most value out of Code Climate based on their engineering goals
  • Explaining and reinforcing the value of Code Climate to customers with varying degrees of familiarity with it
  • Concierge onboarding for customers with large teams of developers to ensure smooth integration of Code Climate into their organization
  • Shaping the direction of the product based on your conversations and experience working directly with customers
  • Training clients and promoting wider and deeper Code Climate adoption within their organizations
  • You have at least 1 year experience working in a previous account management or customer success role with a SaaS product
  • You are technologically curious and has some exposure to computer programming
  • You love writing and going back and reading things you've written
  • You communicate clearly, concisely and honestly. Customers trust you
  • You love delighting people -- even customers who are having a bad day
  • You can demonstrate expert troubleshooting skills
  • You aren't afraid to strike up a conversation with someone new
  • You pays great attention to detail
  • You creatively solve problems when the answer isn't obvious -- getting in the weeds doesn't scare you
Desired Qualifications
  • Previous experience working in a customer support role
Code Climate

51-200 employees

Company Overview
Code Climate analyzes data to provide insight into engineering processes as well as provides tools to maintain quality of code.