Account Supervisor @ Wunderman Thompson

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

About the Role:

The Account Supervisor is a key leadership role responsible for ensuring exceptional service delivery to our valued clients. This role focuses on fostering strong client relationships, driving client satisfaction, and achieving team performance goals. The Account Supervisor will be responsible for overseeing critical projects/marketing campaigns and ensuring executional success in delivery of said projects.

Responsibilities:

Team Leadership

Supervise, mentor, and coach account management specialists.
Foster a positive and collaborative team environment.

Project Management

Ensure flawless oversight of key projects/campaigns
Effective communication, collaboration and co-ordination with all team members/departments critical to a project roll out (creatives, production, studio, etc.)

Client Relationship Management:

Oversee the day-to-day management of client relationships.
Act as a point of escalation for key projects and recommendations.
Ensure timely and effective resolution of client inquiries and complaints.
Monitor client satisfaction and identify opportunities for improvement.
Proactively identify and address potential client concerns.

Collaboration & Communication:

Collaborate with other departments (e.g., Sales, Marketing, Operations) to ensure seamless client experience.
Communicate effectively with clients and internal stakeholders.
Prepare and present reports on team performance and client satisfaction.
Participate in client meetings as needed.

Who We Are Looking For:

5 + years of experience in account management, customer service, or a related field.
Proven experience in a supervisory or leadership role.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Experience with CX and digital project management is a plus.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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Account Supervisor

Client Relationship Management

Wunderman Thompson

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