Full-Time
Customer Support Specialist
Confirmed live in the last 24 hours
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
Entry, Junior
St. Petersburg, FL, USA
Hybrid role requiring in-office attendance 3 times a week.
You match the following Sign In Enterprise's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Good communication and mentoring skills
- Familiar with Google Workspace or equivalent
- Process driven individual, with excellent attention to detail
- Good relationship building skills
- Ability to problem solve and contribute to solutions
- Willingness to Learn
- Respond to online chats, emails, and phone calls promptly
- Provide product information and assistance to customers
- Conduct demonstrations of Sign In App and add-on products via video calls and in-person sessions if required
- Identify customer needs and escalate queries to the appropriate team member
- Contribute with ideas on how to improve our service and offering
- Conduct online demonstrations of the product
- Continued customer satisfaction checks
- Ensure to limit the risk of personal data breaches in line with the Company Data Protection Procedure
- Adhere to the company Information Security Policy (S-004) and other ISO 27001 policies
- Ensure all actions are GDPR compliant
Sign In Enterprise specializes in visitor management solutions that operate in the cloud-based software market. The company provides tools for managing visitors, employees, and contractors, catering to various sectors such as corporate offices, manufacturing plants, and educational institutions. Their software enhances security, ensures compliance, and improves workplace experiences through real-time analytics and customizable features. Clients pay for access via a subscription model, allowing for scalability as they can add features or users as needed. Sign In Enterprise distinguishes itself from competitors by focusing on reducing risk and empowering users, along with offering exceptional customer service to retain clients.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for hybrid workplace solutions boosts Sign In Enterprise's market potential.
- Rising importance of data privacy enhances the value of Sign In Enterprise's secure solutions.
- Increased collaboration with technology partners strengthens Sign In Enterprise's integrated offerings.
What critics are saying
- Emerging startups with innovative features at lower costs threaten market share.
- Rapid AI advancements may outpace Sign In Enterprise's current technological capabilities.
- Stricter data privacy regulations could increase compliance costs and operational complexity.
What makes Sign In Enterprise unique
- Sign In Enterprise offers advanced visitor management with multi-layered screening and approvals.
- The platform provides real-time analytics and customizable features for tailored security solutions.
- Sign In Enterprise's API-driven platform supports integration with a broad ecosystem of partners.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Flexible Work Hours