Support Engineer

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Support Engineer XXXXX SYSTEM ERROR

Position Purpose

To effectively provide timely and dependable resolution to all the product related issues (functional and technical ) experienced by the customers. Work with internal and external teams to resolve complex software issues, while investigating product defects, enhancements and limitations.  

Location: Support Engineer – Bangalore, Hybrid

Major/Key Accountabilities

• To work on the incidents reported by customers  and do the root cause analysis.
• Based on the root cause analysis, come up with data correction or/and software correction proposal.
• Liaise with external and internal teams to resolve the incidents reported by the customers.
• Create product specific knowledge base content.
• Maintain consistent and regular communication with customers on the status of their requests.
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.
• Handle and manage customer escalations effectively
• Provide feedback on the product improvement.

Qualifications

Essential

A degree in Applied Mathematics, Computer Science, Engineering or equivalent degree.

Experience/ Skills and Knowledge

• Minimum of 2  years of experience in development support / maintenance project.
• Strong analytical and problem solving skills.
• Must have excellent written and verbal communication.
• Must have strong SQL knowledge
• Should be able to debug and provide code correction in one of the languages: Scala/JAVA/Python
• Knowledge and experience on any ‘Supply Chain Management’ related solution will be an added advantage.
• Well versed with the Support Processes
• Ready to learn new products and functionalities

#LI-RK1

Remote Type

Hybrid Remote

Skills to succeed in the role

Active Learning, Adaptability, Computer Coding, Cross-Functional Work, Curiosity, Customer Engagement, Data Analysis, Debugging, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving, Root Cause Analysis (RCA), Storytelling, Troubleshooting

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].