Senior Technical Program Manager-Core Data Services

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE TEAM

The Core Data Services team is at the center of Data and Analytics initiatives leveraging data from all Live Nation Entertainment businesses. We are building a modern data platform to support enterprise data needs. Our mission, and yours too should you choose, is to empower and enable our data community of engineers, data scientists, analysts and decision makers to create value.

Our team consists of Product Management, Program Management, Platform Engineering, Data Engineering, Architecture, and Operations teams. We are building a highly functional, performant, modern Data Lake while supporting our current data platforms; the focus is on maximizing functionality, creating value and content/data assets, cost optimization and usability of the data delivery and services.

With stakeholders across Live Nation Entertainment’s business, and with such broad ownership of critical data assets and platforms, we need highly technical program managers–you!–who will own planning, unblocking, and accelerating our critical data deliveries.

WHAT SUCCESS LOOKS LIKE

Detail-oriented with a bias for action, especially when providing clarity from ambiguity. An excellent communicator for technical and non-technical stakeholders at all levels. A natural organizer who can help dissect and organize complicated and ambiguous problems into workable projects, using technical expertise to see around corners, and organizing engineering and cross-functional resources to deliver results. If this sounds like you, then we should talk!

WHAT THIS ROLE WILL DO

• Own end to end planning and execution ownership for specified team(s).  

• Drive architecture discussions and contribute to architecture and design for our data platform and associated tooling.

• Build prototypes and proofs of concept for data migration, transformation, and reporting.

• Define and execute programs, including writing key documentation such as project charters or program narratives to enable large, distributed, worldwide systems while meeting stringent privacy and compliance requirements.

• Partner with Product and Tech Leads to prioritize work, define scope and ensure alignment to our CDS missions.  

• Manage project intake, estimation, prioritization and capacity planning.

• Collaborate with Product to manage requirements, then organize technical efforts.

• Work with Data Architects and Engineering to develop accurate, realistic delivery timelines. 

• Align roadmaps, deliverables, and dependencies across interdependent teams to meet milestones and deliver holistic designs.

• Drive cross-functional programs to optimize performance, cost, and reliability of high performance data systems.

• Anticipate bottlenecks and use sound judgment to make smart trade-offs (e.g., time vs. effort vs. features); effectively negotiate while being willing to readjust priorities to ensure the right customer, technology, and engineering outcomes.

• Identify and communicate risks; collaborate with subject matter experts to develop and implement risk mitigation plans.  Help remove impediments and overcome challenges to ensure on time delivery.

• Identify and quickly resolve changes in scope, schedules and resource requirements.

• Break down large, complex projects into manageable phases and deliver measurable, timely results. 

• Establish and track milestones, schedules and key metrics to ensure visibility and transparency into program health and support data-driven decision-making. 

• Build strong relationships with internal and external partners to enable seamless collaboration.

• Ensure open and clear communication regarding product releases, roadmaps, and risks, including with up and downstream stakeholders where needed.

• Support teams with agile best practices, track delivery performance against committed deliverables.

• Work directly in data management and storage systems such as Databricks to measure, track and manage projects through timely delivery.

WHAT THIS PERSON WILL BRING

• 6+ years Program Management experience, including 3+ years working with data.

• Excellent verbal and written communication skills with the ability to convey complex technical concepts clearly to diverse audiences.

• Experience with the latest data architectures and methodologies, including streaming data, data mesh, streaming and ETL transformations, and related technologies.

• Ability to write SQL queries, test API endpoints, and build dashboards.

• A proven track record of delivering complex data infrastructure, orchestrations, and reporting tools while managing multiple priorities.

• Strong proficiency in project management tools such as Jira, Asana, and Smartsheet.

• Full competency in multiple project management methodologies, including Scrum, Kanban, and Waterfall.

• Strong problem-solving skills with a proactive approach to risk identification and mitigation.  

• Ability to understand the big picture of technical projects and anticipate dependencies.

• Ability to collaborate across cross-functional teams, including engineering, product and stakeholders.  

• Ability to regularly engage with senior stakeholders and influence across the organization without formal authority, especially when negotiating to resolve conflict smoothly to keep programs on track.

• Ability to deliver intended value while simplifying the initial scope assumptions within the iron triangle.

• A commitment to fostering a culture of openness, transparency and continuous improvement.

• Basic proficiency in data management and storage systems such as Databricks.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation is an equal opportunity employer.  It hires and promotes employees based on their experience, talent, and qualifications for the job and does not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

Live Nation affords equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee consistent with its legal obligations to do so.  As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant or employee to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or currently occupy. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact either the hiring manager for the role or a Human Resources representative to request the opportunity to participate in a timely interactive process.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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