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Technical Support Engineer - Veteran
Posted on 4/1/2022
INACTIVE
Locations
Pittsburgh, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Customer Service
HTML/CSS
Linux/Unix
Operating Systems
Python
Requirements
  • Excellent problem-solving ability, a forward-thinking personality, with a pragmatic approach to decision-making, outcome-driven, open-minded, and creative
  • The ability to clearly articulate solutions to complex technical problems in a clear and simple way
  • Experience using CRM and/or helpdesk call tracking and issue tracking tools
  • Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
  • Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
  • Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
  • Exposure to programming object-oriented or scripting skills
  • Marines: 0605, 0659, 1702, 1705, 1710, 1711, 1721, 1799, 2629, 0631, 0631, 0671, 0679, 0621, 0681
  • Army: 170X, 17X, 25X, 26X, 35X, 140A, 255X
  • Navy: 002775, 002781, 002782, H33A, H34A, H42A
  • Air Force: 14F1, 17CX, 1B000, 1D700, 1N4X1, 3D01-9X, 3D1X1
  • Coast Guard: Cyber IT or Cybersecurity subspecialty, IT System or Electronics Technician rating, Electronics/Information Systems/Intelligence Systems warrant officers
Responsibilities
  • Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
  • Business Event Monitoring of customer production environments
  • Manage customer expectations and experience in a way that results in high customer satisfaction
  • Create articles in Coupa's knowledge base for use by customers
Coupa Software

1,001-5,000 employees

Business spend management
Company Overview
Coupa wants to transform the way that businesses manage their spend.
Benefits
  • Insurance Package
  • Family Support
  • Legal Assistance
  • Student Loan Assistance
  • Employee Assistance
  • Discounts
Company Values
  • ENSURE CUSTOMER SUCCESS: Obsessive and unwavering commitment to making customers successful.
  • FOCUS ON RESULTS: Relentless focus on delivering results through innovation and a bias for action.
  • STRIVE FOR EXCELLENCE: Commitment to a collaborative environment infused with professionalism, integrity, passion and accountability.