Technical Support Engineer - Veteran
Posted on 4/1/2022
Pittsburgh, PA, USA
- Excellent problem-solving ability, a forward-thinking personality, with a pragmatic approach to decision-making, outcome-driven, open-minded, and creative
- The ability to clearly articulate solutions to complex technical problems in a clear and simple way
- Experience using CRM and/or helpdesk call tracking and issue tracking tools
- Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
- Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
- Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
- Exposure to programming object-oriented or scripting skills
- Marines: 0605, 0659, 1702, 1705, 1710, 1711, 1721, 1799, 2629, 0631, 0631, 0671, 0679, 0621, 0681
- Army: 170X, 17X, 25X, 26X, 35X, 140A, 255X
- Navy: 002775, 002781, 002782, H33A, H34A, H42A
- Air Force: 14F1, 17CX, 1B000, 1D700, 1N4X1, 3D01-9X, 3D1X1
- Coast Guard: Cyber IT or Cybersecurity subspecialty, IT System or Electronics Technician rating, Electronics/Information Systems/Intelligence Systems warrant officers
- Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
- Business Event Monitoring of customer production environments
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Create articles in Coupa's knowledge base for use by customers
Business spend management
Coupa wants to transform the way that businesses manage their spend.
- Insurance Package
- Family Support
- Legal Assistance
- Student Loan Assistance
- Employee Assistance
- ENSURE CUSTOMER SUCCESS: Obsessive and unwavering commitment to making customers successful.
- FOCUS ON RESULTS: Relentless focus on delivering results through innovation and a bias for action.
- STRIVE FOR EXCELLENCE: Commitment to a collaborative environment infused with professionalism, integrity, passion and accountability.