The Role:  This position assists the General Manager in all necessary aspects of managing the venue.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide daily support to General Manager, which includes but is not limited to:
  • schedule and calendar upkeep
  • office ops schedule upkeep
  • prepare General Manager for specialized meetings and industry functions
  • field general inquiries and re-direct to the General Manager
  • monthly expenses
  • compiling venue finances for weekly profit and loss reports
  • research and distribute monthly local crime reports
  • research projects (yearly business plan, annual report, customer service presentation, sponsorship and donations binder, court cases related to venue, etc.)
  • process ticket request forms
• Provide general office upkeep, which includes but is not limited to:
  • order and refresh office supplies
  • receive/sign for UPS/Fed-Ex deliveries
  • prep spaces for meetings
• Provide support to Finance team by submitting final finance reports for shows, creating all show files and submitting venue invoices
• Organize charitable efforts and providing support on venue rentals
• Develop office systems, including venue accounting, on-boarding process for new employees, lost & found, charity donations, phone tree, IT-related systems
• Develop manual on office SOPs
• Develop venue templates for PowerPoint presentations, proposals, etc., in order to create distinct look for all outgoing venue correspondence
• Assist with venue projects when necessary
• Assist with comprehensive venue internship program
• Assist and support venue staff  in any of their job functions, as needed
• Complete other duties as assigned

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal / written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
• Ability to multi-task daily, be organized, detail oriented, self-driven, forecast issues and handle last minute projects to meet deadlines.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient typing skills required (ability to type 30 wpm)
• High school diploma required; college degree preferred