Full-Time

Technical Services Engineer

Flash Array, Shift: 2nd M-F 3pm, 12am MST

Posted on 2/19/2023

Pure Storage

Pure Storage

5,001-10,000 employees

Provides all-flash storage solutions and services

Hardware

Junior, Mid

Lehi, UT, USA

Required Skills
Operating Systems
Linux/Unix
Requirements
  • Minimum three years of experience in customer-facing, technical support roles
  • Good organizational and time-management skills
  • Exceptional interpersonal skills
  • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
  • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
  • Experience in supporting both hardware, and software products
  • Ability to triage issues, and escalate them to appropriate engineering groups as necessary
  • Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
  • Advanced knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues
  • Demonstration of subject matter expertise in one or more of the following: NFS, S3, Native SMB, LDAP, IPv6
  • Bachelor's Degree in Computer Science or related technical field or relevant experience
Responsibilities
  • Pure Storage has Support centers in Mountain View, CA, Lehi, UT, Dublin, Ireland & Singapore, Asia. We are looking for a senior Technical Support Engineer to join our 24x7 Support team. You will be part of the best Support team in the industry
  • Let's start by telling you a little bit about Pure Storage Technical Services. We have Support centers in Mountain View, CA, Lehi, UT, and Dublin, Ireland. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values - Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values
  • We are looking for Technical Support Engineers to join our 24x7 Support team based within the East Coast time zone. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Flash Blade product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company

Pure Storage specializes in all-flash storage solutions, offering products such as FlashArray//X, FlashArray//C, and FlashBlade//E, designed for efficiency and ease-of-use. The company focuses on providing a cloud experience and true storage as-a-service, emphasizing environmental sustainability efforts to reduce data center emissions and help customers reduce their carbon and energy footprint.

Company Stage

IPO

Total Funding

$956.2M

Headquarters

Santa Clara, California

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

32%

Benefits

Insurance, Health & Wellness - Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Gym / Wellness Reimbursement, Health Insurance, Health Savings Account (HSA), Life Insurance, Maternity Leave, PTO (Vacation / Personal Days), Paternity Leave, Vision Insurance

Home - Business Travel Insurance, Immigration Assistance, Phone Bill Reimbursement, Remote Work

Financial & Retirement - 401k 100% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA)

INACTIVE