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Full-Time

Risk Operations Associate

Posted on 7/8/2024

Propel

Propel

51-200 employees

Mobile app helping low-income Americans manage benefits

Social Impact

Compensation Overview

$70k - $80kAnnually

Mid, Senior

Brooklyn, NY, USA

Category
Supply Chain Management
Quality Control & Compliance
Operations & Logistics
Required Skills
SQL
Excel/Numbers/Sheets
Requirements
  • 4+ years experience in financial services (preferably on a debit/prepaid product) with experience in risk and fraud operations.
  • Experience and knowledge with the dispute and chargeback process on debit related product lines
  • Experience working directly with customers to de-escalate and resolve issues - especially regarding fraud and compliance
  • Experience using Excel to review and analyze data. SQL experience is nice to have.
  • Excellent communicator; able to break down issues for non subject matter experts.
  • Passionate about building great financial products for low-income Americans
  • Work autonomously and enjoys diving into ambiguity
Responsibilities
  • Review and action on disputes transferred from the customer experience team for additional review
  • Engage with customers to resolve disputes, escalations and fraud
  • Find and locate dispute trends to help protect consumers and Propel from additional losses
  • Monitor reports and other data sources to identify fraud trends and incidents. As needed, build-out new processes and reporting to improve fraud monitoring
  • Build new operational processes around payment operations, reporting and fraud/risk

Propel, Inc specializes in developing a mobile application called Providers, which supports low-income Americans by facilitating better management of their benefits, saving money, and securing jobs. As a leader in tailoring solutions to the specific needs of disadvantaged communities, Propel ensures instant access to vital financial and employment resources. Working at Propel offers the unique opportunity to engage in meaningful, impact-driven work within a technology-driven environment, helping to innovate the intersection of tech and social good.

Company Stage

Series B

Total Funding

$68.3M

Headquarters

Brooklyn, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

25%

Benefits

Generous vacation policy

Unlimited sick days

Medical, dental, & vision coverage

401k with employer match

16 weeks parental leave

New tech tools

Remote first

INACTIVE