Date Posted:

2024-10-10

Country:

United States of America

Location:

OT353: SJ - Sunnyvale, CA 1070 Commercial Street STE 106, San Jose, CA, 95112 USA

Otis Elevator Company is searching for a highly motivated Manager, Maintenance Field Operations to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you.  We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.

Job Responsibilities:

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
• Improving efficiencies, managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication

Education:

• 2-year degree, plus 5 years’ experience, or
• 4-year degree, plus 3 years’ experience, or
• High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).

Experience/Qualifications:

• Experience with leading a team of technicians is preferred.
• Elevator industry is desired, but not required.
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
• Candidates must have strong computer and technology skills, business acumen and a passion for customer service.

The salary range for this role is $110,000 to $161,000.  We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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