Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (#1121)

The Department of Homeless Services (DHS) is one of the largest organizations of its kind, committed to preventing and addressing homelessness in New York City. Collaborating with other Public Agencies and Not-For-Profit Partners. DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.

The Street Homeless Solutions (SHS) Division runs a continuum of programs that help move street homeless clients from the street and into transitional and permanent housing. The programs include Outreach, Haven, Stabilization Beds and Drop-In programs. The program contracts outreach providers in New York City in every borough and within the subway system. The Joint Command Center (JCC), a unit within the division, conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. This initiative, partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.

NYC Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-III to function as Program Administrators who will:

- Evaluate and monitor the performance of any combination of the following programs: Safe Havens, Stabilization Beds, Drop-In Centers, community-based beds, and mobile outreach teams. Ensure that programs performance levels meet or exceed expectations.

- Ensure all contractors are following appropriate regulations and follow agency policy and procedures. Oversee data collection for programs including their utilization of Client Assistance and Rehousing Enterprise System (CARES) and Street Smart

- Conduct monthly onsite visits to observe facilities, talk with staff, review and observe record keeping, contract management, compliance as well as participate in case conferencing at each site. Ensure minimum level of coverage at program sites. Provide technical assistance to identify systematic barriers in the housing process and maintain controls on contracted agency activities.

- Assess request for proposals, participate in contract negotiation. Manage the budget and contract provision for all programs within the portfolio.

- Supervise Program Analyst and other staff who directly oversee contracts and/or data.

- Provide coverage and oversite in the Divisions Joint Command Center (JCC) along with providing all the necessary coverage tools.

- Report on initiatives in a timely manner and serve as a liaison between DHS and contracted agencies. Participate in key internal and external meetings and strategy sessions. Participate in special projects and initiatives.

- Ensures 24/7 availability for emergencies and time sensitive requests from agency providers, key partners and stakeholders which include SHS Leadership, and the DHS Executive Team.

Work Location: 260 11th Ave, Manhattan, NY.
Hours/Schedule: Monday – Friday 9AM x 5PM with 24/7 on-call availability

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or

(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or

(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.