Full-Time

Customer Success Manager

Posted on 5/31/2024

Relativity

Relativity

1,001-5,000 employees

SaaS for AI-driven eDiscovery and legal search

AI & Machine Learning
Legal

Senior

Chicago, IL, USA

Requirements
  • 3+ years of customer-facing support in the software industry
  • Expertise managing accounts in a customer-facing role
  • Experience in the software technology sector
  • Ability to address tactical issues while maintaining a long-term strategic vision
  • Excellent business writing and presentation skills
  • Strong team player with the ability to thrive in a collaborative environment
  • Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions
Responsibilities
  • Develop trusted-advisor relationships with corporate accounts
  • Consult with accounts on ROI opportunities and utilization blockers
  • Coordinate with cross-functional teams to execute Success Plans
  • Conduct Annual Business Reviews
  • Collaborate with Account Executives to build success plans
  • Identify and record 'Verified Outcomes'
  • Act as the voice of the customer within the company
  • Analyze customer usage and account health
  • Project manage complex plans
  • Engage accounts with subject matter experts and executives

Working at this organization offers a unique opportunity within the legal tech sector, thanks to its advanced SaaS platform, RelativityOne, which leverages artificial intelligence to optimize eDiscovery and legal search processes. The company is a preferred choice for prestigious clients such as the U.S. Department of Justice and numerous top law firms, underscoring its strong industry reputation and reliability. Such an environment fosters not only professional growth but also positions its team at the forefront of legal technology innovations.

Company Stage

Series A

Total Funding

$153.8M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%

Benefits

Comprehensive health insurance plans

Two holiday breaks per year

401k with employer match

Employee equity program

Training investment program

Unlimited time off

Flexible work arrangements