Product Implementation Specialist
Posted on 2/7/2024
INACTIVE
Cast & Crew

1,001-5,000 employees

Entertainment payroll services company
Company Overview
Cast & Crew is on a mission to transform the entertainment industry by streamlining how great content is made. The company operates as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.
Data & Analytics

Company Stage

Private

Total Funding

N/A

Founded

1976

Headquarters

Burbank, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

22%

2 year growth

38%
Locations
Burbank, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • GED or equivalent
  • 5+ years of experience in a client solutions environment
  • Strong customer service and analytical skills
  • Excellent written and oral communication skills
  • Ability to work overtime as needed
Responsibilities
  • Implementing and configuring Cast & Crew products for customers
  • Resolving end-user issues/problems/questions during the implementation phase
  • Documenting customer requirements and enhancement requests
  • Acting as a liaison between departments to resolve technical issues
  • Acquiring and maintaining knowledge of relevant product offerings and support policies
  • Assisting with user acceptance testing on assigned projects
  • Maintaining documentation and procedures and sharing knowledge with team members
  • Working knowledge and understanding of payroll processes and systems
  • Performing other duties as assigned
Desired Qualifications
  • 4-year degree or equivalent experience
  • Experience within the Entertainment or other heavily unionized industry