SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Job Summary:

We are seeking a passionate and innovative Design Engineer / Usability Engineer to join our SonicWall product team. In this role, you will collaborate with customers and partners to conduct user research, gather insights, and recommend product and go-to-market (GTM) improvements. Your work will play a critical role in enhancing the user experience and ensuring our products meet the needs of our diverse clientele.

Key Responsibilities:

User Research: Conduct interviews, surveys, and usability testing with customers and partners to gather feedback on SonicWall products.
Data Analysis: Analyze user research data to identify pain points, user needs, and areas for improvement in product design and functionality.
Collaboration: Work closely with cross-functional teams, including Product Management, Engineering, and Marketing, to communicate user insights and advocate for user-centered design principles.
Design Recommendations: Propose actionable design and usability enhancements based on research findings, ensuring alignment with business goals and user needs.
Prototyping: Develop wireframes, mockups, and prototypes to visualize design concepts and communicate ideas effectively to stakeholders.
GTM Strategy: Collaborate with the marketing team to inform GTM strategies based on user feedback and market trends.
Documentation: Create detailed design specifications, user journey maps, and usability reports to guide development and ensure consistency in user experience.
Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to continuously refine and enhance our product offerings.

Qualifications:

Bachelor’s degree in Design, Human-Computer Interaction, Engineering, or a related field.
Proven experience as a Design Engineer, Usability Engineer, or similar role, preferably in the tech or cybersecurity industry.
Strong understanding of user-centered design principles and methodologies.
Excellent communication and interpersonal skills to engage with customers, partners, and team members effectively.
Proficiency in design and prototyping tools (e.g., Sketch, Figma, Adobe XD).
Experience conducting user research and usability testing, with a solid grasp of qualitative and quantitative research methods.
Ability to analyze and synthesize data into actionable insights.
Familiarity with Agile development processes and collaboration tools (e.g., JIRA, Confluence) is a plus.

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SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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