Operations Supervisor

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thriving in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!
Work you’ll do

As an operations supervisor, you lead a team of professionals focused on providing services that support our Deloitte professionals, clients, and guests with their in-office experience. Services range from space management (work and meeting spaces) to event planning, catering, day-of-meeting logistics (set-up, clean-up, a/v support, guest greeting/directing), to facilities/office management (e.g., facility maintenance, housekeeping issues, kitchen/pantry management), and other services that support the daily work environment.

As a supervisor at Deloitte, your responsibilities will include:

* Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
* Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
* Adding value by analyzing department procedures, service delivery, software, a/v equipment, and other departmental-related systems, to increase efficiencies and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
* Overseeing facilities management, services, and support to ensure a well-maintained and professional facility. Including but not limited to: management of vendors/service contracts; regular and one-off repair and maintenance; space planning; administration of office security system and life safety program; cleaning management, customer requests related to facility (e.g., hot/cold, broken chair/office furniture, internal moves, light replacement), etc.
* Managing and fostering relationships with customers, team, vendors, and other key stakeholders through effective communications, collaboration, and engagement to deliver a "best in class" experience

The team

At Deloitte, the internal operations team (known as the "One Team") provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and various other office operations and facility management services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required:

* Minimum of 5 years of related hospitality or office support experience in a corporate, service-oriented, or customer-centric environment, leading a team
* Strong problem-solving and negotiation skills
* Strong technical skills, including proficiency in Microsoft Office
* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

An Ideal Candidate Will Possess:

* Minimum of 3 years of related facilities management experience
* High school diploma
* Excellent quality-conscious customer service skills, decision-making, conflict resolution, and critical thinking skills
* Excellent written/verbal communication and interpersonal skills
* Advanced experience in Microsoft Office applications
* Hospitality/corporate background with a focus on meetings and events
* Event management experience
*Strong problem-solving and negotiation skills
*Strong technical skills, including proficiency in Microsoft Office

For individuals assigned and/or hired to work in NY, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to NY and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,600-$129,300.

Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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