Full-Time
Technical Support Analyst
Level 1
Confirmed live in the last 24 hours
Micro Merchant Systems
51-200 employees
Pharmacy management software for independent pharmacies
Compensation Overview
$20 - $25Hourly
Entry
Uniondale, NY, USA
Position requires onsite presence in Uniondale, New York.
- Strong communication skills (written and verbal)
- Proficiency in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions
- Ability to handle qualitative 20+ calls per day in a fast-paced environment
- Effective ticket documentation and timely resolution of customer inquiries
- Ability to maintain effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds)
- Experience with customer service and technical support
- Handle qualitative 20+ calls per day in a fast-paced environment with a presentable tone and delivery techniques in support of our pharmacy customers.
- Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting, and verbal interactions with clients, colleagues, and vendors for effective ticket documentation and timely resolution of customer inquiries.
- Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs (95% First-Call Resolution) and SLAs (90% of all calls answered/responded to within 60 seconds).
- Become proficient in resolving routine pharmacy customer inquiries such as insurance rejections, software/hardware/network settings, and functionality questions on our line or Prime branded pharmacy management products, services, APPs, and Interfaces.
- Execute effective Root Cause Analysis escalations in collaboration with Support Service Manager and Subject Matter Experts as required to ensure effective ticket resolution and customer satisfaction.
Micro Merchant Systems provides pharmacy management software tailored for independent pharmacies and multi-store pharmacy chains. Their main product, PrimeRx, is a Windows-based platform that can be used locally or in the cloud, helping pharmacies manage prescription processing, reimbursement, and customer loyalty programs. This software automates many pharmacy operations, reducing the need for manual tasks and improving efficiency for pharmacy staff. Additionally, they offer a web-based portal for multi-store owners, allowing for better management and visibility across locations. Unlike many competitors, Micro Merchant Systems focuses specifically on the needs of pharmacy owners, providing dedicated customer support and ongoing software updates. Their goal is to continuously enhance their technology solutions, ensuring that their clients benefit from the latest advancements in pharmacy management.
Company Stage
Seed
Total Funding
$5M
Headquarters
Oyster Bay, New York
Founded
1991
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%
Simplify's Take
What believers are saying
- Winning a Stevie Award for product innovation highlights the company's commitment to staying at the forefront of technology.
- Strategic partnerships, such as with InfiniTrak and Benasource, enhance the value proposition of their software by integrating compliance and purchasing solutions.
- Recent executive appointments, including a new CTO, CFO, and Chief Sales and Marketing Officer, indicate a strong leadership team poised for growth.
What critics are saying
- The niche focus on pharmacy management software limits market expansion opportunities compared to broader healthcare IT solutions.
- Dependence on continuous innovation to stay competitive could strain resources and lead to potential burnout.
What makes Micro Merchant Systems unique
- Micro Merchant Systems focuses exclusively on pharmacy management software, unlike competitors who may offer broader healthcare IT solutions.
- Their flagship product, PrimeRx, offers both local and cloud deployment options, providing flexibility that many competitors lack.
- The company emphasizes superior customer service, ensuring immediate assistance and ongoing support, which sets them apart in the healthcare technology market.
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