Human Resources Operations Manager

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it’s how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

The Human Resources Operations Manager will oversee functions within all areas HR operations, ensuring the efficient and effective delivery of HR services across the firm. This role is critical in implementing HR strategies, processes and programs that support and deliver excellence. The ideal candidate will have a strong background in HR operations, excellent organizational skills, technology, and a passion for enhancing the employee experience. This position will lead the current team that includes Talent Acquisition Operations and Human Resources Operations Specialists.  We expect this role to be minimally 3 days in office per week in Chicago.

Key Responsibilities:

Leadership and Strategy:

• Develop and implement HR operational strategies that support the overall business objectives.
• Lead and mentor the HR operations team, fostering a culture of excellence and continuous improvement.
• Collaborate with senior HR leaders to align HR initiatives with organizational goals.
• Drive the continuous improvement of HR processes and systems to enhance efficiency and effectiveness.
• Act as a change agent, guiding the HR team and broader organization through HR-related changes.
• Lead change management initiatives related to HR operations, ensuring smooth transitions and minimal disruptions.

Talent Operations and Employee Experience:

• Lead the design, implementation, and administration of talent operational processes that support and deliver an exceptional employee experience.
• Develop scalable methodologies, processes, workflows, and tools to optimize talent operations and streamline core processes throughout the full employee lifecycle.
• Ensure effective onboarding, orientation, and processes for new hires.
• Manage coordination of recruiting, talent management, immigration and payroll on employee mobility moves and new hire relocations; ensure tax compliance.
• Direct life-cycle operations of non-employee contractors and support businesses with alternative staffing arrangements.
• Oversee the management of employee files, ensuring accuracy, confidentiality, and compliance with relevant regulations.
• Conduct regular audits of HR processes and documentation to ensure compliance and identify areas for improvement.
• Advise on HR-related legal and regulatory changes and implications for the organization; develop and implement HR policies and procedures that comply with legal standards and align with the organization’s goals.
• Oversee DRW’s internal intranet to ensure global consistency and easy navigation to enhance the employee experience

Collaboration and Consultation:

• Collaborate with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives.
• Partner with talent acquisition to ensure a seamless onboarding process.
• Facilitate cross-functional collaboration to improve HR service delivery and employee satisfaction.
• Help partner on succession planning and career development initiatives with Talent Management team.

Operational Efficiency:

• Streamline HR processes to improve efficiency and effectiveness.
• Monitor HR people metrics to assess the performance of HR operations.
• Implement best practices in HR operations to ensure consistency and efficiencies across global DRW. 
• Develop and maintain HR dashboards and reports to provide insights to senior leadership.
• Lead efforts to leverage technology and automation to enhance HR processes and service delivery.

For more information about DRW’s processing activities and our use of job applicants’ data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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