Full-Time

Customer Engineer

Posted on 11/27/2024

Wingspan

Wingspan

51-200 employees

Platform for freelancers' business management

Consulting
Consumer Software
Healthcare

Compensation Overview

$110k - $147kAnnually

+ Equity Package

Mid

New York, NY, USA

Requires in-office presence in Union Square, New York City, 3 times a week.

Category
IT Support
System Administration
IT & Security
Required Skills
NetSuite
Quickbooks
SQL
Google Cloud Platform
Requirements
  • 3+ years of experience in a technical support or engineering role within a SaaS, payments, or fintech environment.
  • Experience with task management software to organize and monitor work progress effectively.
  • Proficient in making API calls, writing SQL queries, and handling data queries. Strong understanding of authentication methods, including OAuth and SSO configurations.
  • Experience in creating and updating technical documentation, particularly customer-facing API documentation.
  • Knowledge of platforms like QuickBooks, NetSuite, and Google Cloud Platform (GCP) is highly desirable.
  • Strong analytical skills with a keen eye for detail and a methodical approach to troubleshooting.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users clearly.
  • A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
  • Ability to work in our Union Square office in New York City 3 times a week.
Responsibilities
  • Collaborate directly with clients to identify and resolve technical issues related to platform integrations, API usage, data transfers, and authentication setups like OAuth and Single Sign-On (SSO).
  • Partner with the Solutions Engineering team to ensure new clients have a smooth onboarding experience, including data migration and system configuration.
  • Perform API calls, execute SQL queries, and manipulate data to set up, test, and troubleshoot client integrations.
  • Work with clients and internal teams to configure, test, and maintain integrations with various SaaS platforms, ensuring they function optimally.
  • Create customer-facing API documentation for implementations and update existing API docs with changes that arise during custom work and integrations. Develop user guides and troubleshooting manuals to assist clients in using our platform effectively.
  • Utilize task management tools to prioritize and track client issues, ensuring they are addressed promptly and efficiently.
  • Serve as the technical escalation point for complex customer issues.
  • Deliver technical training sessions to customer teams.
  • Develop and maintain integration guides and technical best practices.
  • Create custom scripts and tools to enhance customer implementations.
  • Test new features and provide technical validation before customer rollout.

Wingspan provides a platform that helps freelancers and self-employed individuals manage their business operations more efficiently. The platform includes tools for invoicing, expense management, tax handling, and customizable contract templates, allowing users to streamline their administrative tasks. A notable feature is the Pro plan, which offers access to a Care Advocate to assist with healthcare options and custom insurance packages, giving freelancers benefits typically available to employees of larger companies. Wingspan operates on a subscription model, starting at $20 per month, and partners with agencies to manage payments and compliance for 1099 contractors. The goal of Wingspan is to simplify the business processes for freelancers, making it easier for them to focus on their work.

Company Stage

Series A

Total Funding

$17M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-10%

1 year growth

0%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • The $14M Series A funding led by Andreessen Horowitz provides Wingspan with significant capital to expand and enhance its platform.
  • The growing reliance on freelancers and independent contractors post-pandemic positions Wingspan for substantial market growth.
  • Wingspan's comprehensive platform simplifies business operations for freelancers, potentially leading to high user satisfaction and retention.

What critics are saying

  • The gig economy market is highly competitive, with numerous platforms vying for the same user base.
  • Managing the complexities of tax, benefits, and compliance for freelancers can be challenging and may lead to operational hurdles.

What makes Wingspan unique

  • Wingspan's platform uniquely combines invoicing, tax management, and customizable contract templates, offering a comprehensive solution tailored specifically for freelancers.
  • The inclusion of a Care Advocate in the Pro plan to help users navigate healthcare options is a standout feature not commonly found in competitor platforms.
  • Wingspan's partnerships with agencies and employers to handle payments and compliance for 1099 contractors further differentiate it from other gig economy platforms.

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